Ypsilanti, MI, USA | Hourly | Healthcare | Part Time

Primary Purpose

Facilitate the timely and accurate collection and application of customer payments.

Essential Functions & Responsibilities

• Ensures Health & Safety is the number one goal by following all policies, processes, and acting in a safe manner at all times.

• Performs cash & credit management functions including customer collections calls, cash application, processing credit card transactions, researching and resolving payment issues and discrepancies

• Create, update, and review customer set-up, line of credit limitations, payment terms, credit status, and contact information in ERP systems

• Provide daily reports on accounts receivable and collections activity to management for review

• Maintains and provides information to management to initiate next steps for delinquent customers including demand letters, interruption of service, and legal action.

• Communicates efficiently and effectively with internal and external customers

Heritage believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent nor the company to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Education: High school diploma or its equivalent required; college degree with accounting experience preferred

Experience: Minimum 2 years offic experience required. At least 1 year of successful collections experience preferred.

Knowledge & Abilities: Excellent interpersonal skills necessary to effectively communicate with internal and external customers. Strong knowledge of computers, Microsoft Office (i.e., Microsoft Excel) and accounting software (i.e., People Soft, Oracle, etc.). Ability to influence or negotiate. Must be very organized and able to prioritize effectively. Ability to work independently. Regular and predictable attendance is an essential function of this job.

A post offer drug screen will be required. EEO including disability/veteran