Innova Solutions is immediately hiring for a ITIL/ITSM Critical Incident Manager Position type: Onsite. Duration: 6 Weeks Location: Youngstown, Ohio,US As a ITIL/ITSM Critical Incident Manager you will: * ITIL v4 Practice Manager or Managing Professional certification. * Experience working with stakeholders at various organization levels to gather requirements and information required to analyze and develop recommendations related to ITIL practices. * Experience implementing ITIL methodologies for the following ITIL practices: Service Catalog, Incident, Request, Problem, Change, and Release management. * Demonstrated ability to analyze existing business processes, identify effectiveness & gaps, and work with relevant stakeholders to identify and implement process improvements. * Excellent written and verbal communication skills with an ability to communicate complex technical ideas to audiences with various levels of technical knowledge. Experience and Skills: * ITIL v4 Practice Manager or Managing Professional certification Required 2+ Years. * Experience implementing ITIL methodologies for the following ITIL practices: Service Catalog, Incident, Request, Problem, Change, and Release managemet Required 4+ Years. * Ability to analyze existing business processes, identify gaps, and work with relevant stakeholders to identify and implement process improvements Required 5+ Years. * Deep knowledge of standards and practices including an understanding of critical incident management Required 4+ years. Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. Thank you! Kiran Vajrala Manager PAY RANGE AND BENEFITS: Pay Range*: $ 110,500 - $130,000 *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). ABOUT INNOVA SOLUTIONS:Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. Recent Recognitions: * One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022) * ClearlyRated® Client Diamond Award Winner (2020) * One of the Largest Certified MBE Companies in the NMSDC Network (2022) * Advanced Tier Services partner with AWS and Gold with MS Website: https://www.innovasolutions.com/ Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova SoluApply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjk2NjI3LjEwNTA4QGFjc2ljb3JwY29tcC5hcGxpdHJhay5jb20