Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

Who We Are: Wolters Kluwer: The world is a big place, find your place here. (https://youtu.be/OZ2kSzAaXK4?si=sDgZ7DZUbMnBddMq)

*What We Offer: *

The Director, General Management role offers the opportunity to grow something amazing and truly impactful in the organization. This segment is growing rapidly and is in need of an innovative leader who can bring new ideas and implement positive process improvement. Wolters Kluwer offers an engaging team environment, the ability to work a hybrid schedule in our White Plains, NY office, as well as amazing benefits.

What You'll be Doing:

The Director, General Management has profit & loss responsibility, and operates as the top executive for CT’s (Corporate Trust) Business License product & service line, one of a small number of current players in a high growth market. This business aligns with all of CT’s strategy, to expand services to current customers already using our compliance services, and to help attract new customers and partnerships to further accelerate our growth.

This visionary leader will leverage a deep understanding of the business license marketplace and WK’s capabilities to develop and execute a vision and strategy to accelerate revenue growth and expand margin. The Director, General Management will be directly responsibility for managing a 100+ person onshore operation, consisting of onboarding, customer service, fulfillment, and operations management functions. They will collaborate with and recommend actions relating to Business License GTM to Sales & Marketing, and collaborate with other connected partners in a matrix organization.

The Director, General Management is accountable for the formation, execution and evolution of the growth strategy. This includes articulating needs and getting support from key stakeholders for all functions (product, segment, sales & marketing, operations, and finance). This versatile leader will foster a culture of collaboration, learning & experimentation, and continuous improvement with the express goal of sustaining high employee engagement and customer satisfaction, leading to growth in revenue, profit and market penetration. Additionally, the Director, General Management must develop a strong understanding of and accountability to the shared goals of Wolters Kluwer and be highly effective at driving results in a highly matrixed structure.

Key Tasks:

• Maintaining a deep understanding of the market, including size, growth, trends and competition

• Creating a vision and strategy to increase revenue, profit and market share through products & services that deliver differentiated customer value, go-to-market, operational improvement and inorganic initiatives

• Strengthen the product & service offering through:

• Maintaining a deep understanding of customer needs and pain points through research methods such as Contextual Inquiry

• Identifying customer segmentation and key needs and personas in each segment

• Using the above plus financial analysis to evolve and expand the offering

• Using pricing as well as packaging with other CT offerings

• Setting and meeting revenue and cost budgets in collaboration with Finance and other key stakeholders

• Prioritizing initiatives and investments to focus on the best opportunities to drive top and bottom line growth

• Managing a strong go-to-market strategy and results through:

• Aligning GTM to customer segmentation

• Collaboration with Sales & Marketing by providing market insight and needs and proactively suggesting tactics

• Identifying, securing and nurturing partnerships that drive profitable growth

• Setting and managing to financial targets for the annual 3-year Vision & Strategy Plan and the annual Budget

• Reviewing results with key stakeholders and driving continuous improvement

• Drives strategy for ensuring capital resources and capabilities are sufficient to meet the vision for the product line: by:

• Hiring, developing and engaging a strong team to augment the focus on market, customer value, operational effectiveness and financial performance, including one or more potential successors

• Ensuring each team member has clarity in terms of their roles, accountabilities and goals

• Coaching and developing direct reports to cascade strong development, alignment and engagement throughout the team

• Maintaining a culture of learning and experimentation with a focus on continuous improvement and innovation

• Maximize operational effectiveness by:

• Understanding key operational processes and focusing on continuous improvement

• Identifying and monitoring appropriate performance KPIs

• Getting input and support from external stakeholders, including CT Services Operations, Finance and others in Wolters Kluwer

• Contributing to the success of CT and Wolters Kluwer overall through proactive engagement

You're a Great Fit if You Meet These Requirements :

• Bachelor’s Degree is required, an MBA is preferred.

• At least 10 years of strategic product management and/or business leadership demonstrating top and bottom-line growth informed by deep customer insight.

• Ideally most of that experience in a technology-enabled service business

• At least 10 years of leadership experience successfully managing people, building a high degree of followership.

• Experience in a matrixed environment with effective strategies to support a plus.

• Experience in a business license business or a business that focuses on some aspect of compliance also a plus.

• Experience working in the transformation of a business is a plus.

• Deep experience creating and executing on product and GTM strategies based on deep customer and market insight and adjusting as necessary to drive successful outcomes.

• Strong business acumen, able to synthesize complex data and trends and formulate an aligned approach and plan.

• Strong learner and collaborator

• Ability to balance priorities of managing and inspiring teams of people, projects of varying complexity, unplanned internal and external change and the daily operations of the business while maintaining focus on the work that is most critical to success.

• Ability to influence both with and without authority, deliver through others, and manage virtually.

• Ability to articulate a common purpose and collaborate across diverse business stakeholders to drive results in a highly matrixed organization.

• Executive presence with strong communication and collaboration skills; able to articulate a value proposition and secure buy-in and support from senior executive leadership, peers, and staff.

• Effective leader who is able to coach and inspire team to learn, experiment and deliver at a high level; strong interpersonal skills; highly approachable and supportive.

• Demonstrates initiative and drive; self-motivated, organized, and detail oriented; creative and analytical.

• Adept with MS Office and desktop research

We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference

Additional Information:

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave . Full details of our benefits are available at https://www.mywolterskluwerbenefits.com/index.html

Diversity Matters: Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all duties and responsibilities and requirements.

Compensation:

Target salary range CA, CT, CO, HI, NY, WA: $182,500-$258,350

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.