Job Title: Representative, Customer Service - Skilled

Job Description

We are seeking to fill 8 positions for highly proficient and quality-focused Representatives in Customer Service at our Weston site. These roles are geared to accommodate anticipated growth. The selected candidates will be working in an office setting, reviewing scans, and marking them according to surgical plans. The primary responsibilities include entering segmentation request data into the database, reviewing CT Scans for conformity to required protocol, segmenting CT Scan Data using specialized software to create 3D Anatomical Bone Models, creating Pre-Operative Surgical Plans for robotically assisted Total Hip and Total Knee Arthroplasty, reviewing CT segmentations and Surgical Plans for accuracy of anatomical landmark selection, and implant sizing and positioning, uploading completed Pre-plans to field based personnel, and documenting all activities according to prescribed methods and procedures. The role requires strict adherence to work instructions to deliver consistent output.

Hard Skills

• Entering segmentation request data into the database

• Reviewing CT Scans

• Segmenting CT Scan Data

• Creating Pre-Operative Surgical Plans

• Reviewing CT segmentations and Surgical Plans for accuracy

• Uploading completed Pre-plans

• Documenting all activities

Soft Skills

• High proficiency

• Quality focus

• Individual production efforts

• Customer Service skills

Job Type

This is a contract position with a duration of 12 Month(s).

Work Site

This is a fully on-site position in WESTON, FL.

Work Environment

Office-based setting

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.