Description

CTG is assisting a client in Coatesville, PA in staffing a Printer Maintenance Associate for an ongoing contract role.

Hours: 8 am to 4:40 pm M-F

Job Type : Hourly Consultant

Duration: Ongoing

Pay Rate: $22.99

• There is an additional Health and Welfare Rate of $4.80/hr added to hourly rate

• 11 paid holidays per calendar year

• After one year you receive 10 vacation days

This role will require a small amount of driving using your own personal vehicle to drive between client locations. Valid Driver’s license, and no more than one moving violation in the past three years.

Mileage is reimbursed.

This role will be performing basic break/fix on printers and Multi-functional devices

• Inventory and replenishment of supplies

• Clearing jams

• Replacing toner, rollers, toner drums

• Downloading software patches

• Networking printers

ESSENTIAL FUNCTIONS:

Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities.

• Provide IP address support

• Perform basic equipment problem diagnosis

• Point of contact for equipment removal and delivery for onsite support

• Contact service as required (Xerox and 3rd party)

• Utilize Xerox web-based applications as required to include Service Call Handling

• Accurate call reporting on Equipment in Xerox designated systems

• Remote Service call onsite support Driving (if required for duties)

• Download and install printer drivers on end-user equipment

• Perform printer mapping to PC as required

• Escalate printer network issues to appropriate resource

• Physical as well as remote device management and control

• Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc)

• Monitor/apply current software updates/patches On site contact for remote solve resolutions requiring technical expertise

• Non-Xerox device management as required- Perform remote device monitoring and remote solve (Xerox Device Management)

• Actively manage consumables and supplies using the DOS calculator-

• Maintain on-site operator replaceable parts inventory

• Collect equipment meter information and submit for billing purposes

• Perform Data Entry for activity and asset tracking

• Manage and maintain on-site parts inventory using PM

SKILLS:

• Lift and move up to 50 pounds

• Read, write and follow basic English instructions

• Customer service and communication skills

• Ability to manage multiple tasks

• Perform duties with minimal supervision

• Basic Equipment problem solving and diagnosis per training provided

• Customer problem resolution including escalation as required

• Coordinate work tasks to ensure fulfillment of SOWs

• Track and report account information as required

• 1-2 years relevant experience resolving customer and equipment printing issues

EDUCATION:

Minimum High School diploma or equivalent

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided . For additional information, please contact Krista Eckard at krista.eckard@ctg.com . Kindly forward this to any other interested parties. Thank you!

About Us

CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company in every country in which we operate.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.

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ID 2024-10572

Title Printer Maintenance Associate

Location US-PA-West Chester