Opportunities with ProHealth Care, part of the Optum family of businesses. ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion, and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect, and ensures high-quality care delivery to our patients. Join us in making an impact and discover the meaning behind Caring. Connecting. Growing together.

Supports patient care delivery at Waukesha Memorial Hospital with a primary focus of our Patient Visitor department.

This position is part time. Employees are required to have flexibility to work a holiday rotation in additional to the following 2-week rotation:

• Week 1: Sunday 8:00am - 2:00pm, Monday 7:00am - 1:00pm, Wednesday 1:00am - 5:00pm

• Week 2: Monday 7:00am - 1:00pm, Wednesday 1:00pm - 5:00pm, Saturday 8:00am - 2:00pm

It may be necessary, given the business need, to work occasional overtime. Our office is located at 725 American Ave. Waukesha, WI 53188.

We offer 4 – 8 weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

Primary Responsibilities:

• Greets all patients and visitors at the facility entrance

• Follows exceptional patient experience guidelines and expectations

• Look up patient appointments in Epic to ensure patient is escorted or directed to the appropriate location within the building

• Coordinates volunteers or personally escorts and transports patients, families and visitors

• Gives clear and concise way finding directions

• Handles patient, family and visitor inquiries with appropriate and timely follow through

• Handles incoming calls with appropriate and timely follow through

• Assist florists with flower deliveries and donations (when within the hospital setting)

• Handles confidential information appropriately by protecting and disclosing information to only those authorized.

• Understands and follows all Patient Visitor departmental processes implemented.

• Prioritizes by assessing and analyzing information to identify immediate emergency needs.

• Provides wayfinding instructions and assists with hospital information as requested.

• Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed.

• Ensures revenue cycle integrity by understanding and updating/verifying all needs related to visit

• Reschedule patients when required due to provider or department schedule changes, inclement weather or other operational issues.

• Effectively work scheduling reports, registries and work queues in EMR and payer-generated reports to meet the needs of the system.

• Exemplifies characteristics of a change agent to the meet the needs of the department.

• May perform other duties upon request.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent experience

• Previous customer service experience in an office setting or professional work environment

• Experience with Microsoft Office Products

• Must be 18 years of age OR older

• Ability to work holiday rotation

• Ability to work a variety of shifts to support a 24-hour operation system

• Ability to work 2-week rotation:

• Week 1: Sunday 8:00am - 2:00pm, Monday 7:00am - 1:00pm, Wednesday 1:00am - 5:00pm

• Week 2: Monday 7:00am - 1:00pm, Wednesday 1:00pm - 5:00pm, Saturday 8:00am - 2:00pm

Preferred Qualifications:

• Experience in a medical office or hospital admitting/registration office

• Knowledge of medical terminology

• Experience with electronic medical records system

Soft Skills:

• Excellent customer service skills

• Excellent written and verbal communication skills

• Demonstrated ability to work in fast paced environments

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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