About EAB

At EAB , our mission is to make education smarter and our communities stronger. We work with more than 2,500 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across five major areas: enrollment, student success, institutional strategy, data & analytics, and diversity, equity, and inclusion (DE&I). We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other—that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards .

For more information, visit our Careers page.

The Role in Brief:

Senior Director, Creative Operations

We are seeking a dynamic and experienced Senior Director of Creative Operations to spearhead the creative endeavors of the Adult Learner Recruitment’s Program Marketing division. This division is at the forefront of designing and delivering highly scalable, data-driven marketing solutions that forge meaningful connections between our +100 college and university partners and their prospective students. Reporting directly to the VP of Program Marketing, the Senior Director of Creative Operations will be a pivotal leader, overseeing the multimedia design team, content strategy, copy teams, and digital marketing teams. We seek an exceptional people manager with a strategic and operational mindset, fueled by a passion for scaling creative initiatives and cultivating high-performing teams.

This hire may be based in Richmond, VA or Washington, D.C.

Primary Responsibilities:

Team Management & People Development:

• Lead and inspire a cross-functional team, fostering collaboration and scalable innovation.

• Build and lead a high-performing team by mentoring and developing talent, setting clear expectations, instilling mutual accountability, and recognizing and rewarding results.

• Manage the Directors of the creative and digital teams, ensuring effective resource management for top-quality project delivery within specified scope, time, and budget.

• Work closely with creative professionals to understand their needs and guide the creative process.

• Provide ongoing feedback, coaching, and support to nurture a high-performance team.

  Operational Excellence:

• Develop and implement operational strategies to streamline creative processes and enhance team efficiency.

• Oversee the execution and measurement of functional goals.

• Establish and utilize data-driven insights to inform decisions and drive continuous improvement within the creative and digital teams.

• Ensure teams stay aligned, managing expectations and troubleshooting as necessary.

  Cross-Functional Collaboration:

• Collaborate closely with other departments, especially Operations and Partner Success, aligning creative strategies with well-defined projects and success metrics.

• Work collaboratively with internal stakeholders, ensuring seamless integration of creative initiatives across channels.

• Host regular leadership meetings, present at team "In Days," and support discussions with key stakeholders and executives as needed.

  Basic Qualifications:

• Bachelor’s degree

• Must possess a minimum of 10+ years’ experience encompassing all of the following:

• Collaborative work across an organization, driving scalability

• Leadership in a creative or digital marketing environment

• People management, inspiring diverse teams

• Operational mindset with a focus on scalability and efficiency.

• Exceptional communication and interpersonal skills.

• Ability to establish trust, build relationships, and influence people.

• Thrives in a high-volume, fast-paced, dynamic environment, adapting to changing priorities.

  Ideal Qualifications:

• Desire to enhance creative processes and workflows for on-time deliverables.

• Higher Education Enrollment Management/recruitment experience is a plus.

• Commitment to valuing diversity, practicing inclusive behaviors, and contributing to an equitable working and continual learning environment in support of EAB’s DE&I Promise

  If you’ve reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome diversity of background and experience. We would encourage you to submit an application if this is a role you would be passionate about doing every day.

  Compensation:

  The anticipated starting salary (base) range for this role is $123,000 - $142,000 per year. Actual salary varies due to factors that may include but not be limited to relevant experience, skills, and location. At EAB, it is not typical for an individual to be hired at or near the top of the starting salary range for their role.

  This hire will additionally be eligible for discretionary bonus or incentive compensation. Variable compensation may depend on various factors, such as individual and organizational performance.

  Benefits:

  Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package.

• Medical, dental, and vision insurance plans; dependents and domestic partners eligible

• 20+ days of PTO annually, in addition to paid firm and floating holidays

• Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)

• 401(k) retirement savings plan with annual discretionary company matching contribution

• Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans

• Employee assistance program with counseling services and resources available to all employees and immediate family

• Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation

• Gender affirming care coverage

• Fertility treatment coverage and adoption or surrogacy assistance

• Paid parental leave with phase back to work program for birthing and non-birthing parents

• Access to milk shipping service to support nursing employees during business travel

• Discounted pet health insurance coverage for dog and cat family members

• Company-provided life, AD&D, and disability insurance

• Financial wellness resources and membership in a robust employee discount program

• Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities

  Benefits kick in day one, see the full details here.

This opening is not eligible for visa sponsorship at this time; EAB will thus consider candidates who possess U.S. work authorization that does not require employment-based visa sponsorship now or in the future.

At EAB, we believe that to fulfill our mission to “make education smarter and our communities stronger” we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard.

To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don’t discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.