We have an outstanding Contract position for aDesktop Engineer/Administratorto join a leading Company located in theWashington, DCsurrounding area.

Pay Rate: $45.99

US Citizenship is required.

Must be able to obtain and maintain a Public Trust.

The individual selected for this position will be a member of the Desktop Engineering team and the primary work location will be Washington, DC with the potential for up to 20% of work to be performed remotely. This individual will work with client stakeholders to improve the capability and capacity of the workstation management service to reliably meet the needs of a mobile, geo-dispersed workforce. The successful candidate will have hands-on experience with managing a Windows 10 workstation environment; packaging, deploying, and supporting software for Windows operating systems; managing printers; and providing Tier 3 end-user support. You will work closely with the component Customer Relationship Manager, Desktop Engineering Team Lead, and customer stakeholders.

Responsibilities :

• Provide Tier 3 desktop engineering support

• Complete incident tickets and service requests within SLA and in a modern tracking system

• Work closely with the Customer Relationship Manager to prioritize and complete customer requests

• Package and deploy Windows workstation software in a hardened environment

• Attend meetings with the customer as required

• Provide written instructions for both workstation and application usage

• Provide weekly reporting of issues and projects

• Be able to troubleshoot and support Windows 10 workstations and software

• Utilize Active Directory, Microsoft System Center Configuration Manager, and other tools to support a highly mobile and geographically diverse customer

• Work with security, infrastructure, networking, and applications engineering teams to implement and manage a workstation security strategy

• Support monthly and expedited patching of workstations, including application of STIGS and emergency security updates as identified

• Provide white glove support to executive-level customers

• Ability and willingness to work extended hours or modified schedule for planned and emergency work

  Basic Hiring Criteria :

• Bachelor's Degree in Computer Science, Systems Engineering, or related technical field or equivalent experience with at least 4+ years relevant experience (2+ years with an MS/MIS Degree); Additional years of experience and/or relevant certifications will be considered in lieu of degree

• Minimum 2 years of experience providing Tier II, III & IV support in a Windows-based environment

• Ability to obtain and maintain a Public Trust clearance

• Candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customer's information

• Must be a U.S. Citizen

• Ability to work well with people from many different disciplines with varying degrees of technical experience

• Ability to express complex technical concepts effectively, both verbally and in writing

• Ability to work with a large diverse team supporting multiple customers in a shared team environment

• Experience utilizing and supporting System Center Configuration Manager as well as end-user workstation environments

• Hands-on knowledge of Active Directory Group Policy as applied to workstations

• Hands-on knowledge of end-user workstations and technology to support end-user workstations

• Experience with PIV and CAC authentication

• Provide support on an M-F business hours schedule in the Eastern time zone

• Extended hour and weekend support on an emergency basis

• Excellent communication skills are required to effectively interface with customers up to the executive level

• Ability to work on your own to successfully resolve issues while updating management

  Desired Qualifications :

• 2+ years of experience with workstation systems management systems (i.e. SCCM, Symantec Endpoint Manager, Intune, etc) administration support

• 5+ years of experience in an operations role

• Government contracting experience, particularly with the DOJ

• Existing/current DOJ or DOD Clearance

• ITSM knowledge and experience, particularly with ServiceNow

• Extensive knowledge of Windows 10 operating system

Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visithttp://www.tadpgs.com/candidate-privacy/orhttps://pdsdefense.com/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance