PURPOSE AND SCOPE:

Reviews, critiques, and corrects all aspects of Water System installations. Works directly with the manufacturer and vendors to assure installations meet current standards, product improvement, and cost controls. Oversees the Service Departments operations and supports the Director of Technology in interfacing with the manufacturer and vendors to support the product line.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Manage the tactical execution of short- and long-term objectives through the coordination of activities with a direct responsibility for results, including costs, methods, and staffing.

• Supports the Director of Water System Technology and Support in planning with Water System Installation Engineers Project Managers, General Contractors and Vendors as well as in developing, maintaining and manning a product support system for the product line.

• Provide leadership, coaching and development plans for all direct reports to maintain an engaged and productive workforce; partnering with Human Resources on employee matters.

• Technically proficient in the Water System department and has knowledge of industry practice and business principles. Has a large range within a department or multiple departments.

• Provides pre-installation review with Water System Installation Engineers, Project Managers, General Contractors, and Vendors, of installation drawings and plans regarding utilities and equipment placement prior to start of work.

• Coordinates any change orders to installation of equipment or loops with Water System Installation Engineers, Project Managers, General Contractors, and Vendors.

• Performs on-site inspections of installations upon completion of work. Audits installation for compliance with accepted practice and manufacturer's standards as provided.

• Maintains currency of software and configuration control on new and existing installations.

• Maintain document control of installation, repair, and maintenance protocols.

• Develops and monitors quality indicators for installation teams and project managers.

• Maintains a system for overseeing spare parts and specialized tool inventory.

• Assures that all installation and service documentation meet regulatory requirements.

• Provides high level technical support to the Technical Services work group.

• Assists the Director of Technology and Support in developing, executing and communicating overall product information.

• Support the verification and/or validation of technical procedures, computer systems, and equipment as required.

• Supports Fresenius Medical Care installation and training initiatives by cross training on roles and responsibilities, and assuming tasks for those roles as needed. Assists with training of new installation teams, vendors and project managers.

• Works in a cross functional role to support the Senior Water System Education Manager's efforts to keep training materials current. The incumbent collaborates with cross-divisional team subject matter experts (SME's) to ensure classes reflect current training requirements of all applicable devices.

• Supports the incorporation of policies and procedures developed by Fresenius Medical Care.

• Recommends updates and changes to policies and procedures as appropriate.

• Ensures education of the appropriate personnel regarding the integrity and safety of facility water systems.

• Utilizes expertise and current knowledge regarding new equipment and best practices, to provide recommendations to the Technical Services management regarding the development of new technical training tools and cost saving programs ensuring the training programs contribute to and meet the Group long term and short-term goals and objectives.

• Participates in specific employee satisfaction and recognition programs.

• Generally, manages department budget and day-to-day functions. Develops budgets, schedules and performance standards. Exercises supervision in terms of costs, methods, and staffing.

• Decisions have an extended impact on work processes and outcomes.

• Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers.

• Interacts frequently with internal departments and external customers/vendors; particularly in problem resolution. Responsible for hiring, coaching and counseling employees, including performance reviews, disciplinary action and terminations.

• Provide technical guidance.

• Assist with various projects as assigned.

• Other duties as assigned.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

PHYSICAL DEMANDS AND WORKING CONDITIONS :

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. There may be some potential exposure to chemicals and infectious materials.

SUPERVISION:

• May be responsible for the direct supervision of various levels of Water System staff.

EDUCATION:

• Bachelor's Degree in Electronics or Bio-Medical Engineering; or equivalent experience and education preferred; Advanced Degree desirable.

EXPERIENCE AND REQUIRED SKILLS:

• 6 - 8 years' related experience in the Dialysis Field or related Water System experience; or a Batcheler's degree with 3 years' experience; or equivalent directly related work experience.

• 3+ years' experience as a Manager preferred.

• A minimum of five (5) years' experience in the Water Treatment Field as a Technician preferred.

• Demonstrated leadership competencies and skills for the position, including excellent communication, customer service, continuous quality improvement, relationship development, results orientation, team building, motivating employees, performance management, and decision making.

• Demonstrated ability to manage one or more departments.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.