9282BRCompany Summary:As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.comAuto req ID:9282BRExternal Job Title:Vision / Vantagepoint Support AnalystPosition Responsibilities:As a Senior Vision / Vantagepoint Technical Support Analyst, you will be responsible for providing quality technical software support to clients using the Deltek products Vision/Vantagepoint. Technical Support Analysts work in a team environment and provide support to customers via telephone, e-mail, chat, and the internet. This opportunity is offered on a remote basis. Work activity involves assessing the nature of customer problems and resolving most support issues. For the most complex issues, the customer is escalated to an appropriate Support Analyst. Deltek's work environment is challenging, innovative, and fun.Work Location:US RemoteQualifications:

• 2+ years technical customer service or software support experience required

• Prior Vision/Vantagepoint software knowledge not needed, but a strong plus

• Previous CRM support experience required

• Customer service or support background in a software industry preferred

• Must have had coursework and/or experience in Enterprise solutions line of software, computer programming or database administration with the knowledge of the following:

• Microsoft Windows Server 2019

• Active Directory

• Microsoft SQL 2017

• Experience supporting a web-enabled software application preferred with knowledge of the following:

• Microsoft .NET

• Microsoft IIS

• Microsoft SharePoint

• LAN/WAN Performance and Connectivity Troubleshooting

• Web Server Deployment

• Successful history working in a team environment

• Refined problem solving skills

• Able to multi-task in a fast-paced environment

• Must have the ability to work independently and be self-motivated

• Proficiency with Microsoft Office applications

• A Bachelor's Degree in Computer Science, IT, or related discipline or a technical diploma/certification in computer programming or database administration highly preferred

• US Citizenship is Required

Travel Requirements:NoEEO Statement:Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.E-Verify Statement:Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify® is a registered trademark of the United States Department of Homeland Security. Applicant Privacy Notice:Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice (https://education.deltek.com/web/du_internal/Recruitment/Applicant Privacy Notice.pdf) . Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.Business Summary:Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!Compensation Information:The U.S. salary range for this position is $55500.00 - $83250.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity.

Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.