Guided by our core values and commitment to your success, we provide health, financial and lifestyle benefits to ensure a best-in-class employee experience. Some of our offerings include:

Highly competitive total rewards package, including comprehensive medical, dental and vision benefits as well as a 401(k) plan that both the employee and employer contribute

Annual incentive bonus plan based on company achievement of goals

Time away from work including paid holidays, paid time off and volunteer time off

Professional development courses, mentorship opportunities, and tuition reimbursement program

Paid parental leave and adoption leave with adoption financial assistance

Employee discount program

Job Description Summary:

Utilizes a collaborative process of assessment, planning, facilitation and advocacy for options and services to meet an individual’s health needs through communication and available resources to promote optimal, cost-effective outcomes. Transplant only: Provides prior authorization for, coordinates, and individually manages all member transplants. Acts as an internal and external customer resource for interpretation of transplant benefits and transplant-related claim adjudication. Serves as a company expert on current and future transplant types.

Job Description

• Completes member assessments by collecting and analyzing information across the seven domains of health and develops and implements individualized care plans with appropriate interventions in a culturally sensitive way. Uses standardized tools to complete assessments in the areas of clinical, functional, financial, support system, psychosocial and cognitive and environmental realms.

• Monitors effectiveness of plan of care by gathering sufficient information from relevant sources in order to intervene, as appropriate, to improve health outcomes. Determines appropriate intervals for monitoring plan of care. Utilizes internal, community and other healthcare resources to maximize outcomes.

• Acts as liaison between member, employer, providers, support system and BlueCross BlueShield of Kansas City. Works with multiple members of the healthcare team to foster continuity and coordination of care.

• Prioritizes interventions based on clinical need and readiness to change. Educates and works with members at different educational and health literacy levels. Utilizes clinical knowledge and critical thinking skills to individualize evidence based interventions. Assesses the member’s need for education and tailors teaching to the member’s knowledge level and learning style.

• Meets individual quality performance standards and annual targets for program performance as mutually agreed to by management team to maximize program value. Ensures compliance with applicable URAC and NCQA guidelines and state and federal regulations.

• Meets targets for program performance, such as monthly productivity and annual caseload requirements as mutually agreed to by management team to maximize program value.

• Schedules time effectively. Works with minimal supervision. Handles multiple projects simultaneously. Prioritizes work appropriately.

Additional duties for Transplant only:

• Provides prior authorization of the transplant and manages individual member cases. Reviews transplant evaluation and authorizes in accord with medical policy. Opens case and follows NCQA case management standards. Documents transplant authorization, issues authorization letters, and follows in FACETS UM system in accord with UM concurrent review guidelines. Consults with Medical Director on cases outside medical policy, notifies providers and members, if transplant benefits are denied, and explains appeal rights.

• Educates members, providers, and other customers regarding transplant benefits. Directly educates the transplant financial coordinator of the transplant center, member and/or family members, brokers, group and marketing reps, and other providers. Directly educates internal customer service reps regarding individual transplant benefits and the transplant network.

• Ensures proper payment of pre-transplant, transplant, and post-transplant claims. Sets up transplant pre-pay review for each individual claim. Reviews transplant billing packets and reconciles with transplant centers if necessary. Continuously reviews FACETS claim history to determine if claim has been paid or if adjudication problems are occurring. Follows up with member and transplant center during the global payment process to ensure accurate payment. Responds to claims inquiries.

• Accurately reports potential high cost members and tracks costs on members currently undergoing transplants.

• Serves as transplant information source for other departments of the company (e.g., marketing department, senior management, steering committee, contracting department, etc.).

Minimum Qualifications

• Associate degree in nursing or any combination of education and experience providing the types and levels of knowledge, skills, and abilities required by the job.

• 3 years full-time direct patient care clinical experience in either of the following: transplant, oncology or medical/surgical

• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

• Ability to define problems, collect data, establish facts, and draw valid conclusions.

• Thorough knowledge of URAC and NCQA® guidelines and state and federal regulations.

• Valid and active Registered nurse (RN) in Missouri and Kansas.

• Valid and active Registered nurse (RN) licensure in all 50 states and the District of Columbia initiated within 6 months and completed within 15 months of hire date.

• Case Management Certification within 3 years of hire date or within 3 years of transfer to Case Management role/department.

Preferred Qualifications

• Bachelor’s degree in nursing with minimum of 5 years' experience, including at least three years' of case management and clinical transplant experience

• Intermediate level keyboarding skills

• Intermediate level knowledge of FACETS UM, CM and claims applications.

• Experience in working with Health and Wellness and programs or an understanding of wellness principles

• Thorough knowledge of NCQA® guidelines and state and federal regulations

• Intermediate level knowledge of Milliman guidelines .

• Case Management Certification within 3 years of hire date or within 3 years of transfer to Case Management role/department.

Blue Cross and Blue Shield of Kansas City is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

At Blue Cross and Blue Shield of Kansas City (Blue KC), we have long put our members first by developing products and services to meet their needs. From our founding in 1938 to more than 80 years of experience in innovative, patient-centered healthcare coverage, Blue KC continues to keep our members at the center of everything we do. As a market leader, we continue to embrace new ideas to make healthcare more affordable and to improve the customer experience. Come join us!

Blue Cross and Blue Shield of Kansas City will extend reasonable accommodations to qualified individuals with disabilities who are otherwise not able to fully utilize electronic and online job application systems. For assistance, please send an email to Recruitingteam@bluekc.com .

EOE/M/F/Vets/Disability

Affirmative Action Employer

Equal Opportunity Employer

Know Your Rights: Workplace Discrimination is Illegal (https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights.pdf)

E-Verify Participation

Equal Employment Opportunity/Nondiscrimination/Affirmative Action Policies (https://bluekcmemberportal.azureedge.net/pdf/2024/EEO-Policy-2024.pdf)

IER Right to Work

FMLA (https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf)

Pay Transparency

Employee Polygraph Protection Act (https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf)