Role and Responsibilities

CAE, the world leader in aviation training is seeking a Customer Service Representative, Flight Resources to join our team at our Phoenix Aviation Academy in Mesa, AZ.

If you are someone with strong customer service skills or call center background, the ability to multi-task and enjoy a fast-paced environment this role is for you! Our Academy is a 24 hour/day operation.

The responsibilities of the Customer Service Representative, Flight Services include but are not limited to:

• Ensure that the Flight Operations systems are maintained accurately and in a timely manner.

• Ensure that flights are efficiently dispatched and that all company and regulatory checks are performed.

• Ensure a safe workplace is always maintained.

• Conduct daily inspections of technical logs.

QUALIFICATIONS & SKILLS:

• Previous experience of working within a customer service focused environment.

• Well-developed communication and interpersonal skills.

• Ability to multi-task and work in a fast-paced environment.

• Ability to advise students on policies and procedures.

• Ability to use MS Office (Word, Excel and Powerpoint).

• Aviation experience is a plus

Positions are open with 4 - ten hour day shifts.

*Shifts may be subject to change based on business needs.

#LI-TO1

Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.

At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying simulation training and critical operations support solutions. Above all else, we empower pilots, airlines, defence and security forces, and healthcare practitioners to perform at their best every day and when the stakes are the highest. Around the globe, we’re everywhere customers need us to be with more than 13,000 employees in more than 200 sites and training locations in over 40 countries. CAE represents 75 years of industry firsts—the highest-fidelity flight and mission simulators, surgical manikins, and personalized training programs powered by artificial intelligence. We’re investing our time and resources into building the next generation of cutting-edge, digitally immersive training and critical operations solutions while keeping positive environmental, social and governance (ESG) impact at the core of our mission. Today and tomorrow, we’ll make sure our customers are ready for the moments that matter.