SUMMARY

Supervises the branch operations function - typically in a large or high-volume branch - which includes quality service, compliance with Riverview policies and procedures, and staff supervision. Assists the Branch Manager by effectively cross-selling Riverview products and services, and coaches staff to develop and improve individual cross-selling skills.

The salary for this role will be between $21 an hour and $30 an hour. The specific salary offered will depend on several factors including but not limited to applicants skills and prior relevant experience. Hired candidate may be eligible for healthcare benefits, 401K plan, short term & long-term disability coverage, life insurance, vacation & sick time, educational assistance, and several holidays. Certain roles are eligible for additional rewards

- - ESSENTIAL DUTIES AND RESPONSIBILITIES:

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``` - - Provide customer service and use problem solving skills to satisfy customer needs (may be in person and/or via the telephone). Monitor the quality of branch customer service and customer relationships.

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``` - - Supervise Client Service Representatives in all duties, including training and development and performance appraisal, making recommendations to the branch manager on hiring, corrective action and/or termination.

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``` - - Perform computer data entry and customer inquiries; process, record, track and verify various types of financial transactions, information and events. Maintain a balanced cash drawer.

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``` - - Cross-sell Riverview products and services, open new accounts and coach staff to develop and improve individual cross-selling skills.

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``` - - Prepare and/or complete and monitor various reports and forms accurately to be in compliance with established policies and procedures.

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``` - - Ensure balanced staffing levels to provide quality service and maximize sales while ensuring cost containment.

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``` - - Follow and instruct others on proper branch operational security procedures.

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``` - - Ensure branch operational efficiency and compliance.

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``` - - Facilitates training objectives, including time allotment and coordination of electives.

Additional Duties and Responsibilities:

- - Participates in and completes training objectives with passing scores.

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``` - - Responsible to monitor and assess staff training regularly and in a timely manner.

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``` - - Follow all Riverview policies and procedures.

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``` - - Other duties as assigned.

RELATIONSHIPS

- - Frequent contact with supervisor to receive direction and interpretation of sales/marketing/cross-selling goals.

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``` - - Daily contact with customers and prospective customers providing assistance to fulfill their banking needs.

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``` - - Daily contact with branch staff to give direction and interpretation of existing and new branch procedures.

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``` - - Coordinate with the Retail Service Manager (RSM) for staffing, Fiserv or other operational issues.

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``` - - Periodic contact with other branch and department staff who provide assistance and coordination of products and services.

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``` - - Occasional contact with members of professions with whom the incumbent must consult from time to time, i.e., attorneys, accountants, and other financial intermediaries.

SUPERVISORY RESPONSIBILITIES

Directly supervises 1 to 5 employees (or FTE) in branch operations. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.