Position Summary

The Ground Coordinators are a central part of the In-Flight Services Team. This high-profile team serves as a primary support system for cabin/flight crew, aircraft management, and various departments within Clay Lacy Aviation. The Ground Coordinators demeanor should reflect the quality of Clay Lacy Aviation to our guests and flight crew with a positive attitude. The ideal candidate will also be goal-oriented, proactive, and enjoy a customer-centric culture.

Responsibilities

• All responsibilities of Ground Coordinator I and II

• Assist In-Flight Support Manager with front line client/owner support.

• Assist In-Flight Support Manager with biannual inventory

• Assign daily tasks and direct team during their shifts.

• Train new team members in daily tasks

• Assist in MVOP training for new hires.

• Assist with in-house cabin attendant related training

• Collaborate with In-Flight Support Manager with creating monthly staffing schedules

• Oversee/assign team member(s) to lead meetings, special requests, etc.

• Assist In-Flight Support Manager with the coordination of onboarding new aircraft

• Accompany In-Flight Support Manager to remote based locations to assist with aircraft onboarding as needed.

• Attend weekly internal Flight Operations meetings.

• Exercise increased lines of communication with Aircraft Management, Cabin Attendant Manager and PIC.

• Complete expense reporting of Clay Lacy credit card through Certify

• Oversee the accuracy of new inventory entered into spreadsheet/point-of-sale system

• Complete and submit CLA Invoices for FBO sales and 135 Sales.

• Track internal meeting expenses using Microsoft Suites

• Act as a liaison between In-Flight Services and outside vendors

• Other duties and tasks as assigned

Qualifications

Education

• High School Diploma or Equivalent. College degree preferred.

• Corporate School of Etiquette or similar service training preferred

• Current Safety Training preferred

  Requirements

• 3+years of aviation client relations experience preferred; event planning or service industry background with be considered if coming from outside the network

• Cabin attendant experience preferred

• Pre-employment drug screening and background check

• Must have and maintain a valid California Driver's License along with a reliable vehicle. Restricted licenses are NOT acceptable for employment at Clay Lacy.

• Available to work flexible hours, evenings, weekends, and holidays.

• Comfortable with working outdoors, day, night, and in all weather conditions

• Proficiency with Clay Lacy Aviations scheduling software

• Signing of cabin server manual signature page following CLA introduction training.

• Food Handlers Permit

  Skills and Abilities

• Ability to lead a team using strong leadership skills

• Able to work in a high pace industry

• Manage own time as well as teams time

• Capable of meeting deadlines

• Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Strong Organization Skills

• Innovative

• Must comfortable working independently and be self-motivated.

• Highly computer literate and proficient in Microsoft Suites