Job Description

As an AMS/SRE Lead, within the Oracle Banking Cloud Services (OBCS) SaaS team, you will assist in designing building, deploying, and operating a micro services-based cloud native SaaS services with extremely high availability and scalability requirements. You will work as a lead member of our OBCS site reliability engineering team who provides guidance to SRE team. You will work in collaboration with Customer, Product engineering and SaaS DevOps teams to evolve systems/products for better scalability, reliability and enable developer velocity. You will be responsible to ensure our services and systems are designed and build from the start with reliability, scalability, and observability as a critical feature. You will also author, review and maintain operational run books to help reduce incident resolution time and be responsible for managing and triaging operational tickets pertaining to the OBCS services. Emphasis on driving prioritization and execution of work based on business impact is a must. You will also work closely with customers and drive customer relationship in US region.

Career Level - IC4

Responsibilities

Responsibilities:

• Oversee the relationship with customer handled by your team.

• Ensure customer issues are resolved quickly and efficiently.

• Providing leadership, direction, and strategy to the AMS/SRE team

• Deploy software to SaaS environments with the key goals of improving the availability, scalability, and efficiency of Oracle products and services.

• Solve complex problems related to infrastructure cloud services and build automation to prevent problem recurrence.

• Develop designs, architectures, standards, and methods for large-scale distributed systems.

• Facilitate service capacity planning and demand forecasting, software performance analysis, and system tuning.

• Work as a member of the development team and share full stack ownership of a collection of services and/or technology area. Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services.

• Articulate technical characteristics of services and technology areas and guide development teams to engineer and add capabilities to internal Oracle services.

• Act as ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs).

• Utilize a deep understanding of service topology and the dependencies required to troubleshoot issues and define mitigations.

• Understand and explain the effect of product architecture decisions on micro services-based cloud native SaaS services.

• Understand and explain SaaS application availability, RTO (Recovery Time Objective) and RPO (Recovery Point Objective) and its impacts as part of incidents and system down time

• Serve as part of a 24x7 On Call rotation in support of the OBCS SaaS Suite

• Professional curiosity and a desire to a develop deep understanding of services and technologies.

Mandatory Qualifications:

• Minimum 6+ years of experience in the banking and financial services industry

• Minimum 3+ years of experience working with cloud (IaaS/PaaS) / SaaS based application deployments, monitoring and production support including Kubernetes / Docker based deployments

• At least 3 years of onsite customer handling role in supporting cloud native applications.

• Experience working with fully managed fault tolerant, highly available, high throughput, multi-tenant, scalable systems

• Execute, with excellence, delivery of interim patches and hotfixes as required

• High level Oracle database administration / operations knowledge

• Experience with Monitoring and Observability technologies like Prometheus, Grafana, OCI Logging or equivalents like ELK

• Experience with CI/CD pipelines including GitLab

• Multi Fault Domain (FD), Availability Domain (AD) and Availability Region (AR) based SaaS services deployments

• Familiarity with security practices in web application delivery and general knowledge of network topology

• SaaS environment capacity management

• Experience in working with Agile development frameworks

• Aptitude to be a good team player and the desire to learn and implement new Cloud technologies as needed

Excellent organizational, verbal, and written communication skills

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $87,000 to $178,200 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer