Service Coordinator

Reports to: Service Manager As a Service Coordinator, you will work with clients to provide quality service and to ensure clients get the services they need. There is a heavy customer service basis, as the Service Coordinator is often the initial contact, so having good people skills is a must. You will also need to build strong relationships with our partners, service technicians, and vendors to ensure clients receive the best service and minimize their downtime. Service Coordinator Role & Responsibilities

• Responsibly manage all aspects of branch transactions, including AP, Job Cost, Processing Invoices, Overhead Cost, and AR.

• Review invoicing details of completed work before moving forward with the invoicing process.

• Create, send, and collect all customer invoices.

• Participate in the agreement base renewal procedures.

• Review new agreements. Verify customer assets, associated service products, and labor requirements to be delivered for each agreement.

• Review agreement profitability and notify management of agreements needing a more thorough review where the scope has changed, or a more in-depth price review is needed.

• Provide administrative oversight and direction to operations and field members.

• Oversee resource allocation, manpower, and scheduling.

• Open service requests and schedule on-call rotation to respond to emergency breakdowns.

• Arrange sub-contracted services and equipment, including rentals as needed.

• Provide oversight and control of the office organization and workplace environment.

• Database management: maintain accurate records and data regarding inspections & preventative maintenance services.

• Review customer reports for accuracy and completeness.

• Work with the sales and the operations team to meet or exceed customer expectations regarding capability, quality, and performance of all work.

• Work with operations team and technicians to implement and monitor company safety policy and procedures to assure the safety of all workers.

• Other duties as assigned.

Service Coordinator Qualifications

• KNOWLEDGE: A minimum of (3)+ years of industry experience or customer service-related background, or a combination of education and experience that illustrates a proven track record in this field is preferred.

• SKILLS:

• Microsoft Office – Outlook, Excel, and Word.

• Knowledge of administrative and clerical procedures.

• Excellent interpersonal skills to be able to work with customers, sales staff, and internal team members.

• Must be able to work in a dynamic environment in which fast response is normal – where the lead time is critical on quotes and delivery.

• Excellent communication skills – verbal and written.

• Strong attention to detail.

• Strong understanding of structural, electrical, and mechanical trades.

• Strong knowledge of safety procedures and requirements as well as code requirements.

• ABILITY: A passion for providing top-notch customer service to our customers. Valid driver’s license and ability to meet our driving requirements.

If interested in this Service Coordinator role, please Apply Now!