The Career Coach reports directly to the Senior Manager, Ebeid Neighborhood Promise and will work closely with the Financial Coaches, Manager, Education Initiatives and the Organizational Excellence team to support the overall workforce development system level strategy. In addition, the coach will work with external partners delivering employment readiness services. The Career Coach has no direct reports.

POSITION SUMMARY The Career Job Coach uses strong interpersonal, communication and customer service skills to drive client recruitment while simultaneously facilitating workforce development services and connecting into other ProMedica organizational and community initiatives. The ideal candidate must possess the ability to function in a fast-paced, team-oriented environment and should be experienced and comfortable communicating both one-on-one and with small groups of people on a variety of job-related, financial, educational, and social topics.

ACCOUNTABILITIES All duties listed below are essential unless noted otherwise 1. Provide direct service including conducting one-on-one coaching and training, aimed at helping primarily low-to-moderate households to increase job readiness, and achieve employment goals. 2. Responsible for initial intake, assessment and case management for all workforce development clientele. 3. Assist in creating and implementing policies and procedures related to the delivery of workforce services including, but not limited to: • Evaluating/revising client flow processes; • Client scheduling procedures; • Coordinating referrals; • General customer service management • Planning and implementing targeted outreach 4. Provide direct service including conducting trainings and one-on-one coaching, aimed at helping others improve education/employment status, obtain related certifications/licenses/degrees, and achieve employment goals. 5. Identify and refer participants to other community resources and services, as needed, to achieve clients’ financial goals. 6. Provide timely reports and information to management, funders, and community partners 7. Continue professional development to acquire new skills and techniques to promote highquality services and impact. 8. Work with leadership to adapt coaching methods and tools in order to create more effective client and program service delivery and outcomes. 9. Performs other functional related duties as assigned. 10. Local travel, up to 20%. Education: Bachelor’s Degree in social work, business, finance, or related field or 5-10 years related work experience in lieu of a degree. Skills: - Ability to relate to people of varied economic, racial, ethnic & religious backgrounds. - Excellent social/interpersonal skills and writing ability commensurate with the communication and reporting requirement of the position. - Knowledge and experience in employment, financial and income supports counseling. - Remain up to date on trends in workforce development and evolving areas within the field. - Ability to apply critical and strategic thinking. - Strong communication skills including ability to tell a story and include facts and data. - Thoroughly review data and perform analysis in determining where opportunities exist and establish a strategy to pursue. - Ability to solve problems, make decisions, resolve conflicts. - Ability to be flexible.

Years of Experience: 2 years relevant experience.

PREFERRED QUALIFICATIONS Skills: 1 years workforce development experience.

WORKING CONDITIONS Physical Demands: Must be able to travel to various work locations and within the community.

ProMedica is a mission-based, not-for-profit integrated healthcare organizational headquartered in Toledo, Ohio. For more information, please visit www.promedica.org/about-promedica

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact employment@promedica.org

Equal Opportunity Employer/Drug-Free Workplace

Requisition ID: 79658