As an Alarm Monitoring Supervisor you will:

• Provide ongoing coaching and mentoring to staff. Liaise with Leads and Managers for employee performance reviews and disciplinary actions.

• Manage all aspects of the 24/7 operations of the Alarm Monitoring Center

Qualifications:

• 3 to 5 years of previous management experience in a call center environment or similar role required

• Ensure all SOP's are followed correctly and any changes are implemented efficiently.

• Assist the Alarm Monitoring Centre (AMC) Associates and Vice President with producing documentation to assist with the operation of the AMC

• Ensure all SOP's are followed correctly and any changes are implemented efficiently.

• Provide guidance and expert knowledge to new starters within the AMC.

• Carry out internal audits to ensure compliance to the organizations own internal and external Audits.

• Implement effective monitoring which is consistent with the strategy as directed by the AMC Vice President

• Timely conduction of weekly/monthly tasks/audits

• To set high standards in incident management, communications and investigatory skills. With training, to become skilled in new computer applications and systems as they are introduced by the Bank.

• Excellent communication (both written and oral) and organizational skills

• Proven experience leading and managing a team while fostering teamwork

• Advanced reporting of metrics using MS Excel and other reporting tools required

• Must be proficient in using Microsoft Office

• Ability to prioritize workloads within a busy, changing environment and meet tight deadlines

• Demonstrate a working knowledge of physical security technologies and devices such as access control and video

• Excellent computer skills, with the ability to navigate multiple computer systems, applications, and utilize search tools to find information

• Ability to learn new applications quickly

• Type 40 WPM

• Ability to talk/listen on the phone while performing other duties such as typing

• Reliable attendance

• Flexibility to work weekends or other shifts

• Ability to perform independently

Primary Duties & Responsibilities:

• Monitor Operational daily and monthly metrics, SLAs and KPIs

• Ensure reports for incidents/Alarm Responses are compiled and distributed to management and key stakeholders

• Develop and initiate all necessary AMC Standing Operating Procedures to maintain continuity of operations

• Development, introduction and maintenance of departmental policies in all areas of AMC Management

• Design and implementation of daily operational and annual roster patterns

• Responsible for oversight of attendance, development and performance management of AMC Specialists

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans