At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Bon Secours

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Office Coordinator - In Motion PT - Harbour View

• Works directly with the Clinical Lead, Rehab Operations Supervisor/Site Coordinator and/or Rehab Manager to supervise all front office procedures and operations are performed accurately, timely and in a professional and ethical manner. Must provide the highest level of customer service and professionalism to patients and co-workers. Proficient in all patient access responsibilities, current software and maintains daily, weekly, monthly tasks and reports. Professionally works closely with all members of the team to achieve established department objectives. Helps to establish a work environment that allows for the recruitment and retention of clinical and administrative staff; implement strategies to exceed world class status with employee engagement.

Essential Job Functions

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• Ensure high team member morale and a professional, effective, and well-organized working environment

• Work closely with all members of the rehab team to achieve financial and program objectives. Prepare daily and monthly reports for supervisory team.

• Serve as a clinic subject matter expert for EMR system and front office workflows to provide guidance and training. Continuously monitor workflows and escalates process improvement opportunities to either the Site Coordinator or designee. Implement processes to improve patient experience and promote departmental efficiency and compliance

• Manage front-end billing functions (cash controls, deposits, charge reconciliation, and co-pay collection) and ensure established benchmarks are met and maintained.

• Effectively serve as a fill-in for PSR(s) when absences occur or patient volumes warrant additional support

• Manage registration work ques to ensure patients are scheduled and billed efficiently. Register all accounts, verify insurance benefits/eligibility, document benefits and create estimates for patients, as needed. Review benefit information with patients prior to scheduling follow-up visits.

• Manage and work internal/external referrals in a timely manner, via referral WQ, fax and phone. Ensure that all front office support staff are trained to work and maintain referrals, daily.

• Manage patient complaints and collect detailed information to assist with resolution. Work in conjunction with billing specialists for any extensive patient inquiries.

• Supervise clinician schedules to maximize efficiency and minimize downtime

• Manage clinic supply orders, and promote stewardship of resources within department

• This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.

Employment Qualifications

Required Minimum Education:

• High School Diploma or GED

Minimum Years and Type of Experience:

• 2-3 year of medical office experience preferred but not required. Must be knowledgeable of insurance terminology, verification and authorization requirements, administrative practices, procedures and guidelines.

Other Knowledge, Skills and Abilities Preferred:

• Must possess organizational, verbal communication and strong interpersonal skills. Demonstrates a high level of integrity, trust and displays exceptional customer service. Ability to multitask and prioritize in a fast-paced environment. Strong attention to detail and ability to use sound judgment in decision making. Experience with data entry and knowledge of medical terminology.

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com