Description We are offering a contract position for a dedicated Help Desk Analyst I in State College, Pennsylvania. In this role, you will be providing essential support for Office 365, managing tickets, providing remote end-user support, troubleshooting printers, and handling password resets. This role is integral in ensuring smooth operation within our organization. This role is 60-70% remote and 30-35% on-site.

Responsibilities:

• Provide comprehensive support for Office 365, ensuring smooth operations and troubleshooting any arising issues • Manage tickets effectively, prioritizing based on urgency and importance • Offer remote end-user support, assisting with technical issues and providing solutions • Troubleshoot printers, diagnosing problems and implementing fixes to ensure minimal downtime • Handle password resets, ensuring users can access their accounts securely and promptly • Utilize skills in Microsoft Office, Microsoft Office 365, and Microsoft Windows 10 to perform tasks effectively and efficiently. Run cabling Requirements • Candidate must possess at least 1 year of experience in a similar role. • Proficiency in Microsoft Office, Microsoft Office 365 and Microsoft Windows 10 is required. • The role demands excellent problem-solving skills and the ability to work under pressure. • Strong communication skills, both written and verbal, are essential. • The candidate should have the ability to multitask and prioritize tasks according to urgency and importance. • Basic understanding of computer networks, hardware and software troubleshooting is required. • Experience in customer service, particularly in troubleshooting and providing help desk support, will be advantageous. • The candidate should be self-motivated and able to work independently or in a team. • The ability to work on a flexible schedule, including evenings, weekends, and holidays, is required. • The candidate should have a strong commitment to continuous learning and detail oriented development in the field of IT Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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