Summary:

Drop Coordinators role is to ensure all drop burys are completed in accordance with company goals and objectives. Works with the local markets to coordinate in-house crews and contractors to complete all fiber drops, road bores and splicing required to assure customer is ready for their scheduled install date. Keep up-to-date trackers and reports for daily accurate and timely information.

Duties and Responsibilities:

• All pending drops have a pending drop order in the billing system
• All drop orders are completed on or before the scheduled completion date
• Ensure that all drops are buried in accordance with the company guidelines
• Work with the markets to ensure any drop in jeopardy will be completed by the scheduled date, if not contact the customer and update them on the new date
• Where appropriate update mapping software with drop information
• Map & Miss Dig new orders to the appropriate type of installation required
• Assign work to contractors (map and customer information)
• Coordinate with the necessary team members if something requires expedited attention
• Submit and store permits for any drops and road bores for an installation
• Update tracker sheets when necessary for weekly and monthly reporting
• Ability to work with Operations Managers & Field Supervisors at multiple locations to resolve scheduling conflict and other issues as needed to provide
• Work with the markets in other states to ensure all underground drops are buried on or before the scheduled dates
• If a date is not going to be made contact the customer with the updated schedule
• Providing accurate and effective information where needed to all drop activities

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• High School Diploma or equivalent required
• At least two (2) years of work experience. Previous customer service and/or call center experience preferred
• Similar experience with broadband/telecommunications industry is a plus
• Prior experience helpful but not necessary using various operating systems such as Omnia360, Salesforce and VETRO fiber design platform
• Past role that involved oversight of multiple ongoing activities in various stages of progression
• Other experience that align with primary/core responsibilities as defined above

Core Competencies:

• Analytical: Synthesizes complex or diverse information, and collects and researches data
• Design: Demonstrates attention to detail
• Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully
• Interpersonal Skills: Focuses on solving conflict; not blaming; maintains confidentiality
• Oral Communication: Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; able to read and interpret written information
• Microsoft proficient with heavy emphasis on Excel spreadsheet skillset
• Data Integrity: Responsible for data accuracy and audit of other resource inputs
• Process oriented
• Quality focused
• Highly organized

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodati