Employment Type:

Full time

Shift:

Day Shift

Description:

Come join our Quality team at Mercy Medical Center, a member of Trinity Health Of New England

Position Purpose

Responsible for the use of comparative databases, including MIDAS+. Facilitates, leads, and/or participates in various teams and committees. Performs data collection and analysis for quality, risk and service related activities (i.e. complaints & grievances, patient satisfaction falls, medication events, etc.). Prepares reports and works with managers, supervisors and front line staff to develop action plans to improve outcomes.

What you will do

• Responsible for all patient grievances

• Assume responsibility for the data collection and reporting of quality, risk, and service data

• Perform data analysis, ensuring variances are within acceptable standards

• Lead/facilitate Root Cause Analyses and FMEAs

• Perform medical record review and/or abstraction, reporting routine data as well as any significant adverse events

• NDNQI Administratorresponsible for adding or removing users/updating hospital administrators and updating hospital units

• Assist in the coordination of on-site investigations by various external reviewers (i.e. DPH, JC, and/or BORM)

Minimum Qualifications

• Associate's degree in healthcare field required, Bachelor’s Degree preferred

• CPHQ certification preferred

• Current clinical licensure in the healthcare field, i.e. RN, etc. preferred

• Three (3) to five (5) years' experience in Quality is required

Position Highlights and Benefits

• Full time salaried 40hr Mon-Fri

• Great benefits and Health Insurance Coverage- starting day 1!

Ministry/Facility Information

Mercy Medical Center has established itself as one of the leading providers of health care services in Western Massachusetts. Mercy Medical Center is a 182-bed acute care hospital in Springfield. Other facilities include Mercy's Rehabilitation Hospital, a comprehensive hospital-based rehabilitation center on the campus of Mercy Medical Center and Brightside for Families and Children, an outpatient service offering counseling and family support programs.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran