Emergency Department Crisis Clinical Supervisor

Baystate Health, a nationally recognized leader in healthcare quality and safety, and home to the region’s only Level 1 Trauma Center and Pediatric Trauma Center, is looking for a full-time Emergency Department Crisis Clinical Supervisor to join our ED Crisis Team in Springfield, MA.

The ED Crisis Clinical Supervisor is responsible for the coordination of care of patients being treated for Behavioral Health-related concerns (both adult and pediatric) and improving patient outcomes as evidenced by the decreased length of stay, improved transitions of care, and increased patient satisfaction.

Resume required with application

SCHEDULE:

• 40-hours weekly

• 2nd shift (3:00pm-11:30pm)

• Works every 4th weekend in rotation

LOCATION:

• Baystate Medical Center, and supporting community hospitals

THE ADVANTAGES OF WORKING WITH BAYSTATE!

• Excellent Compensation

• High-quality, low-cost medical, dental and vision insurance

• Generous PTO – up to 25 days in the first year, with scheduled earned increases

• Continuing education support and reimbursement

• First Time Home Buyers Financial Packages

• Farm Share Memberships

• 403b retirement company match & annual company contribution increase based on years of service

• Free money coach advice from a certified professional

• Wellbeing programs that include but are not limited to mental, physical, and financial health

• Adoption assistance

• Pet, home, auto and personal insurance

• Life insurance

• Work-life integration

• Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!

QUALIFICATIONS:

• Master’s in Social Work or Mental Health Counseling (required). Will also consider Psy D or PhD

• Certification(s):

• LICSW, LCSW, LMHC, active in State of Massachusetts (licensed eligible will be considered).

• Minimum of 3+ year of supervisory experience in crisis, ED or a clinical setting.

For more information, please visit us online at: baystatehealthjobs.com or interact with us socially at facebook.com/BaystateCareers or on Twitter @BaystateCareers. All correspondence can be directed to recruiter:

Melanie.Bischoff@Baystatehealth.org ​

Summary

Reports to and works collaboratively under the direction and leadership of the psychiatric emergency services team manager. The ED Behavioral Health Clinical Supervisor facilitates and is responsible for the coordination of care of patients being treated for Behavioral Health-related concerns (both adult and pediatric) and improving patient outcomes as evidenced by the decreased length of stay, improved transitions of care, and increased patient satisfaction. Functions in a collaborative role with nursing staff, case management, the ED medical team, Pharmacy staff, Psychiatric Services, and crisis clinicians to coordinate patient care through the continuum. Serves as a patient/family advocate within the interdisciplinary team oversees and participates in efficient and quality clinical care. Performs QI initiatives for patients with Behavioral Health-related concerns engages in the formulation and adherence to the patient-specific care plan, collects and submits data, and reports to the ED Leadership team. Monitors key drivers and dashboard benchmarks inclusive of patient satisfaction, LOS, and recidivism rates. Develops action plans as needed. Serves as an educational and clinical resource for patients, families, and clinical staff. Provides clinical consultation to ED-based crisis clinicians as required and provides supervision for licensure hours for students and interns as needed.

Responsibilities:

1) Provide leadership and direction to the crisis staff (clinicians, counselors, admin support) located at Baystate Hospital.

2) Oversee the daily shift throughput of all crisis activities in the ED (both adult and pediatric) and on the medical floor. During the shift consistently identify which clients need new evaluations and which clients need mental status updates and assign them accordingly to the clinicians on site.

3) Assign cases and tasks to staff on shift (clinicians, counselors, clerical support). Perform crisis evaluations when needed

4) Provide case consultation for the clinicians on site. Provide individual supervision to designated staff.

5) Work collaboratively to ensure that all behavioral health clients in the ED are assessed promptly. Ensure all clinical information is updated and communicated regularly.

6) Assumes a leadership role in developing, coordinating, and participating in the interdisciplinary team's daily rounds and team huddles.

7) Serves as a clinical resource to staff for Behavioral Health patients and participates in educational in-services and orientation of new staff to Behavioral Health clinical care

8) Develops relationships with community resources to promote the continuum of care

9) Demonstrates fiscal responsibility

10) Participates in the development and maintenance of measures of success to demonstrate successful patient outcomes

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.

DIVERSE TEAMS. DIVERSE PATIENTS. DIVERSE LOCATIONS.

Education:

Master of Social Work (Required)

Certifications:

Licensed Social Worker - State of Massachusetts

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

Ab out Baystate Health

Baystate Health (BH) is one of New England’s leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware:

• Baystate Medical Center in Springfield

• Baystate Children’s Hospital (located at Baystate Medical Center)

• Baystate Franklin Medical Center in Greenfield

• Baystate Wing Hospital in Palmer

• Baystate Noble Hospital in Westfield