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Position Summary

Open to candidates located anywhere in the state of Illinois.

The Supervisor is responsible for oversight of LTSS/Waiver healthcare case management staff including the organization and development of high performing teams. Works closely with functional area managers to ensure consistency in clinical interventions supporting our members. Accountable for meeting the financial, operational and quality objectives of the unit.

Additional responsibilities to include but not limited to the following:

• Coordinates processes and assignments for supervisors and individual contributors to achieve the Health Services area's goals.

• Advises team on policies and procedures to ensure compliance and achievement of the organization's goals and objectives for Health Services.

• Ensures implementation and monitoring of best practices in health services to address member needs across the continuum of care.

• Devises the allocation of resources for identification of members, development and implementation of care plans, enhancement of medical appropriateness and quality of care, and care documentation.

• Serves as a subject matter expert for the team regarding practice standards, intervention quality, and problem resolution.

• Assesses team developmental needs and collaborates to identify and implement action plans to support development.

• Executes support for members and account teams by participating in member meetings, integrating cultural requirements, and orienting new members.

• Manages operational aspects of the team (e.g., budget, performance, and compliance), and implements workforce and succession plans to meet business needs.

Required Qualifications

• 3 plus years in clinical area of expertise. (Certain functional areas may require additional clinical experience such as for BH triage and referral Supervision decisions).

• Experience as the lead or SME

• Up to 25% travel required in the state of IL to complete audits and visits with clinical staff as needed.Preferred Qualifications

• Managed Medicare/Medicaid experience preferred

• Computer literacy and experience with Microsoft Excel, Word, and web-based applications.

• Ability to work with people in such a manner as to build high morale and group commitment to goals and objectives.

• Ability to evaluate and interpret data, identify areas of improvement, and focus on interventions to improve outcomes.

• Ability to communicate effectively with Providers, Members, Staff and other Leaders both in oral and written formats (e.g., may provide support to the sales staff & network staff via onsite customer visits and/or presentations).- Master's Degree in Nursing, Social Sciences, Social Work, or related field preferred

Education

Bachelor’s Degree in Nursing, Social sciences, Social Work, or related field

Pay Range

The typical pay range for this role is:

$43,700.00 - $107,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 05/17/2024

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.