Senior Implementation Analyst Job Locations

US-Remote ID

2024-12414

Category Client Services  

Position Type Full-Time Overview

Accountable to both internal and external customers in the pursuit of implementing new and recurring projects.  Manages milestone and task execution predominantly with client-facing projects as well as some internal process improvement efforts.  Works directly with clients, implementation managers, and cross-functional counterparts to ensure timely and quality output of project deliverables, and acts as a mentor to junior analysts to elevate their productivity.  Project management rigor and best practices application of process excellence, as well as questioning previously established processes and providing creative solutions to achieve time/cost savings, will be of paramount importance in succeeding in this role.

Responsibilities

Assist with or owns client-facing or internal implementation projects and manages processes and systems related to client projects, product configuration, completion of data loads, ticket creation, special initiatives, and follow-up. * Interacts directly with clients and internal stakeholders via calls and meetings to drive client satisfaction and meet project goals. * Works collaboratively with Data Operations, Client Services, and other ancillary departments to deliver all contractually required services. * Generates, interprets, and presents reports. * Monitors quality of product usage post-implementation and pro-actively partners with Implementation Managers and Client Services on observations relating to stickiness of implementation. * Identifies unmet business needs and/or requirements and works collaboratively with Implementation Manager to investigate process improvement opportunities.

Qualifications

• B.S., B.A., or advanced degree in business or healthcare related field, or equivalent experience.
• Minimum of 3+ years working in customer relations, technical support, project management, or client services required.
• Project Management skill set required. PMP certification is a plus.
• Process improvement skill set required.
• Excellent oral, written, and technical skills are required.
• SQL experience is preferred.
• Healthcare industry experience is preferred
• Excellent organization skills,with the ability to track multiple projects simultaneously
• Strong interpersonal and cross-functional skills required.
• Proactive, self-motivated individual with demonstrated ability to work well in a group setting.  Must be able to perform daily functions with little supervision.
• Strong technical skills, with proven track-record of working with robust software platforms.
• Proficiency in Microsoft Office Suite.  Project management software experience, LMS experience, TFS and other ticketing systems experience preferred.
• Ability to properly and professionally handle confidential and sensitive information.
• Willingness to travel up to 10% Base compensation ranges from $66,000 to $81,000. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs. Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to ourCareers page. Date of posting: 4/11/2024 Applications are assessed on a rolling basis. We anti cipate that the application window will close on... For full info follow application link.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities