This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6499407

Job summary & Essential Functions:

Essential job functions include, but are not limited to the tasks, responsibilities, skills, and abilities that are listed in the job description. This is not a comprehensive listing of all functions and tasks performed. Individuals may perform other duties as assigned needed to support the assigned functional area.\ \ Under direct supervision during training period, and under limited supervision, thereafter, is responsible for simultaneously operating a multi-channel radio console and a multi-line telephone, while maintaining computer-aided dispatch systems and other computer systems. Responsible for receiving, coordinating, and disseminating critical information from various sources and maintaining radio contact with mobile/field units to monitor response, progress, and any needed support. This position works in the Communications Center which is responsible for answering emergency 9- 1-1 calls and non-emergency calls in a 24/7 operation. Performs other duties as required.

Tasks:

• Answers non-emergency and emergency (911) calls determining the nature and urgency of the call while obtaining necessary information and details.
• Obtain, interpret, process and relay accurate information via department protocols utilizing Emergency Medical/Fire/Law Enforcement Dispatch (EMD/EFD/EPD) and Computer Aided Dispatch (CAD) systems for Medical/Fire/Law Enforcement disciplines.
• Calms, negotiates, and communicates with callers; provides lifesaving medical instructions.
• Dispatches law enforcement, fire and medical personnel to various emergency sites following proper protocols.
• Enters warrants, lost/stolen property, vehicle repo, and missing persons information into ACJIS NCIC database.
• Maintains and files records.
• Provides emergency instructions as needed.
• Updates business names and addresses into CAD portion of system
• Runs criminal histories, vehicle registrations, drivers licenses, and warrants as requested by Police Officers.
• Attends meetings and training sessions.
• Performs other duties as assigned.
• When necessary: monitors video surveillance points by utilizing camera system located at console, answers calls made from external call boxes and ability to open back access gate for emergency personnel.

Knowledges, Skills & Other Characteristics:

Knowledge of the following after the training period has ended:

• Emergency dispatch practices and procedures
• ACJIS Terminal Operator Certification
• Knowledge of jurisdictional boundaries within Cochise County
• Successful certification in current Emergency Dispatch Protocols

Skill in or Ability to:

• Able to use logic, critical thinking, and reasoning to reach conclusions and solve problems.
• Friendly and tactful personality.
• Patient and resilient.
• Stress tolerance and adaptability.
• Follow instructions, spell correctly, and write clearly.
• Maintain regular, reliable, and punctual attendance.
• Establish and maintain cooperative and professional working relationships with co-workers, supervisors, representatives from other departments, and other emergency services agencies.
• Organize and prioritize work to meet deadlines and accomplish tasks.
• Provide effective customer service and deal tactfully and courteously with a demanding public.
• Effectively interact with people of different social, economic, and ethnic backgrounds
• Obtain information from hostile, confusing, and emotional callers.
• Recall names, numbers, and locations accurately.
• Use judgment and decision-making skills to rapidly evaluate situations, establish priorities, resolve matters, and relay information as needed.
• Able to handle difficult situations and remain calm under pressure.
• Communicate clearly, concisely, and effectively; relay details accurately; listen actively; think and act quickly.
• Resilient and resourceful while coordinating high-risk, high-stress operations, with the objective of keeping all participants safe.
• Learn quickly and retain all training material necessary to perform functions at a high level.
• By the end of the probationary period, have obtained a thorough knowledge of and adherence to the policies, procedures, processes, and regulations affecting public safety call-taking and the ability to apply them appropriately, including confidentiality of information and trustworthiness while dealing with sensitive information
• Evaluating emergency calls and determining appropriate level of response needed.
• Ability to receive and apply feedback in an on -the-job training atmosphere.
• Exercise good judgement when direct supervision is not available.
• Ability to provide instruction to callers/peers/co-workers.

Qualifications: