*TITLE: *Interim Admissions Supervisor

SALARY & FLSA: $50,047.70 - 64,000.00 ; FLSA non-exempt

OPENING DATE: 04/16/2024

CLOSING DATE: 05/10/2024 (May close sooner if a sufficient number of applications are received.)

JOB TYPE: Temporary

*UNION: *Non-Represented

OPENINGS: 1 Full Time Vacancy

LOCATION: Onsite

DEPARTMENT: Admissions

This position will run from Spring 2024 through mid-January 2025 is expected to work a Thursday through Monday workweek.

HOW DO YOU ZOO?

More than 1.3 million people visit Woodland Park Zoo each year. We connect people with wildlife and remind them of what's at stake in our changing world. Our job is to motivate people to take action and provide them with the tools needed to join us in saving endangered species. Working for the zoo means upholding our mission, "To save wildlife and inspire everyone to make conservation a priority in their lives." Apply today and show us how you zoo.

WHO YOU ARE

As our new Interim Admissions Supervisor, we know you will be successful in this role because you:

• Provide Exemplary Customer Service: You have excellent work standards and provide amazing customer service daily. You enjoy motivating others to also provide superior guest service. You enjoy working with other departments to develop visitor-friendly processes.
• Are A Strong Leader: You enjoy working hard. You like to create work schedules to cover operations and accommodate employee sick days, vacation requests, breaks, special events and team meetings. You also enjoy supervising the daily activities of the Admissions Department
• Are Comfortable Speaking and Working with Everyone: You are comfortable working with teammates, people from other departments, and assisting zoo guests. You enjoy working as part of a diverse team. You treat everyone with respect and are comfortable adapting your communication based on the audience and always communicate inclusively.

• Are A Problem Solver: You are comfortable responding to and rectifying visitor disputes, complaints, and issues to ensure that all guests have a positive experience. You can communicate problems or issues related to customer service, personnel, policy, or other areas; and you can implement improvement plans to prevent further issues from arising.

   

   

YOUR PRIMARY RESPONSIBILITIES

Plan, organize, schedule, and supervise the daily activities of the Zoo entry gates and membership areas, guest services, carousel, fee-based exhibits, and other revenue related areas.

Assess and forecast staffing needs by filling vacancies in a timely manner, including posting jobs and screening applicants, as well as conducting interviews and selecting friendly and competent hires in conjunction with Admissions managers.

Follow appropriate procedures and prepare paperwork for employee onboarding and separations, and provides departmental training for ticket and membership services, the carousel, and other related positions.

Develop work schedules throughout the year to cover operations and accommodate employee sick days, vacation requests, breaks, special events, and trainings/staff meetings.

Supply continuous feedback to individual employees on performance, including identifying shortcomings and taking corrective action in coordination with other managerial staff as appropriate.

Communicate problems or issues related to customer service, personnel, policy, or other areas relevant to the operations o