Northwest Center has been a vendor at Amazon for over 20 years. The NWC-@-Amazon division has grown to over 360 employees, providing a wide variety of customer service support on Amazon's thriving campuses throughout the nation. Our team works in a unique, fast-paced corporate setting on Amazon's campuses to provide first-rate customer service-focused programs to our clients while also generating revenue that funds Northwest Center's mission of inclusion.

  Position Title: *Assistant Manager, Training Program *Locations: Hybrid role with the opportunity to work from either South Lake Union or Bellevue Starting Range: $74,048 - $83,678 per year | Full Range: $74,048 - $93,308 per year

As our Assistant Manager, Training Program, you will oversee the supervising and coaching Senior Trainers/Senior Trainer II, performing training needs assessments, audits, designing and delivering curriculum and learning materials for all phases of training initiatives and conducting training programs that will boost employee workplace performance in alignment with the visions and goals of the teams within the division. You will also support the department in the absence of the Training Program Manager.     We are seeking a results-driven, collaborative and creative thoughtful leader who engages with cross functional teams, while simultaneously managing complex projects to achieve determined objectives. You will need to think outside of the box to create, motivate and reward employees who have positions that are not necessarily metric driven.* *

*What we can offer: *

• Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance
• 17 Accrued Paid Time Off Days Annually
• Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
• Retirement 401(K) with a company match
• Company-Provided Orca Pass -- Unlimited use
• Employment Assistance Program (EAP) via Spring Health
• Mental Wellness Program including six free therapy sessions per year
• Opportunity for career development with our NWC Mentorship Match program
• Physical Wellness Reimbursement Program - $25/month
• Student Loan Contribution Program - $50/month

• Pet Insurance Discount Program

    

Check out the entire list of benefits Northwest Center has to offer: http://www.nwcbenefits.com/{rel="nofollow"}

*What You Will Do *

Operational Excellence

• Provide management, day-to-day direction, and leadership to the Shared Services Training team.
• Identify potential challenges and opportunities within the program. Understand the root cause of issues and associated impacts to the program and the customer served.
• Maintain good judgment in fast-paced, high-stress environments
• Detailed oriented and thorough, with ability to assess program holistically
• Passion to foster an inclusive and diverse culture through initiatives, training and education, communications, and implementing optimizations based on high-level goals.
• Responds calmly and professionally to emergencies, angry customers, or other stressful situations in the workplace.

• Regularly seeks new and improved methodologies for enhancing the effectiveness of organization. Employs imagination and creativity in the application of duties and responsibilities. Is not averse to change and demonstrates adaptability as business needs develop and shift. 

   

*Training *

Ability to create and update a wide variety of training materials using a variety of tools. <