Job Description

Style Advisors connect one on one with our customers through digital tools like Stylist Chat and Request a Look on Nordstrom.com. Style Advisors also influence a large customer audience by creating Nordstrom.com styling content through Public Looks. This role requires a passion for service and fashion along with styling expertise to serve our customers digitally.

This position is offered as a hybrid role in the Scottsdale area. You must be willing to work in office at the Nordstrom Fashion Square location a minimum of 1 day per week in order to be considered for this role.

KEY RESPONSIBILITIES:

• Respond to all customer stylist chat inquiries.

• Help customers learn more about Nordstrom products and how to style them.

• Use sales and styling expertise as well as product knowledge to create personalized looks when customers use Request a Look feature.

• Curate styling content to inspire customers shopping on Nordstrom.com.

• Consistently seek new fashion and product knowledge to act as an expert for the customer.

• Achieve and maintain digital styling performance measures.

• Select digital stylists will film Salesperson Videos in store to share product features.

COMPETENCIES:

• Customer Focus: Builds and delivers styling solutions that meet customer expectations.

• Drives Results: Completes work objectives in a timely manner and at an acceptable level of quality.

• Self-Development: Makes an effort to develop and apply new knowledge and skills on the job.

• Communicates Effectively: Is effective in a variety of communication settings, including digitally.

QUALIFICATIONS:

• Experience in sales required; must be confident in selling all price points and all Nordstrom product

• Experience with digital selling tools preferred

• Ability to work independently and effectively in a remote setting

• Proficient in navigating various forms of tools and technology, (e.g., apps)

• Ability to drive the execution and completion of deliverables on time and with appropriate urgency, such as responding to customer chat in a timely manner

• Exemplary verbal and written communication skills

• Strong organization and follow-through skills

HOURS:

• This is an hourly position that will require schedule flexibility, including evening and weekend shifts

• Expected schedule is 40 hours a week comprised of 5, 8-hour shifts

TECHNICAL REQUIREMENTS:

• Minimum upload speed 15 MB/s

• Minimum download speed 2 MB/s

• Candidates must provide and meet all technical requirements prior to the first day of training

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away

• Life Insurance and Disability

• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s (https://careers.nordstrom.com/#/contact-us/faq) for relevant information and guidelines.

© 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!