Senior Customer Compliance Specialist

Schenectady, NY

Monday – Friday - Hybrid

Annual Salary Range – $70,000 - $87,400

The salary or hourly wage scale provided reflects the pay range DSM expects to pay the successful candidate for the position. Individual pay offered will be based on the applicant’s job-related skills, experience, relevant education, or training, and primary work location. This position is also eligible for bonuses and benefits, which are not included in the pay scale provided.

Salary MIN – MID

As a Senior Customer Compliance Specialist, you will ensure overall quality, completeness, and delivery of customer documentation requests. These requests are for all Human Nutrition (HNC) Premix sites in North America. You will achieve maintenance of external documentation by coordinating and organizing resources and systems. This includes the creation of new statements, as necessary, in compliance with all relevant regulations.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Responsibilities:

• Perform CRM system administration to ensure process efficiency and system accuracy.

• Coordinate, complete and track progress of documentation requests from customers, including but not limited to: Kosher and Halal certificates, Allergen statements, GMO and BE statements, Nutritional statements, Composition statements and Customer-specified statements and questionnaires.

• Support top-tier customer documentation and compliance tasks.

• Communicate with account managers, account specialists and customers regarding the status of tasks, sharing accurate information, and prioritizing tasks.

• Understand and apply relevant US regulations. Ensure changes in regulations are understood and communicated to employees and customers, as needed.

• Review customer questions related to US regulations, industry best practices and international standards (e.g., ISO), and provide accurate feedback with respect to HNC Premix manufacturing.

We Bring:

• A competitive compensation package, with comprehensive health and welfare benefits.

• A place to grow and develop.

• A company that is purpose-led and performance-driven in a corporate culture that values people and planet.

• The opportunity to work on growing brands and build on a strong foundation.

• The chance to make improvements and make an impact on the business.

You Bring:

• Bachelor’s degree in a relevant scientific discipline.

• 10 years of quality assurance or regulatory affairs experience in the food or pharmaceutical industry. Also, knowledge of production processes.

• Experience with regulatory agencies, e.g., FDA.

• Leadership, good oral and written communication skills, attention to detail and presentation skills.

• Subject matter expert in one or more fields: religious requirements, regulatory requirements, customer requirements.

• Experience utilizing CRM, SAP, Documentum a plus as well as SafetyChain and TraceGains (Portals).

• Strong communication skills and the ability to multi-task.

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there’s a place for everyone at dsm-firmenich.

As a committed equal opportunity employer, we ensure our recruitment practices are inclusive and fair. We encourage the recruitment of a diverse workforce, representative of the communities in which we work, by using inclusive language, diverse interview panels, diversified sourcing strategies. Selection is based on qualifications, competency, experience, performance history and fit with the team to advance fair and equitable opportunity.

Employment decisions are based upon job-related reasons regardless of an applicant's race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, age, disability, backgrounds, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

About dsm-firmenich

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people. www.dsm-firmenich.com

Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar.

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