Job Information
Hyatt Assistant Director of Operations in SAN JOSE, California
Description:
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. As a member of the Assistant Leadership Committee, the Assistant Director of Operations with a focus on Rooms is a highly visible role with exposure to Senior and Corporate leadership. This position reports to the General Manager.
Summary:
Assistant Director of Operations overseas hotel services including Front Desk operations, Housekeeping, Guest Services and Security. Maximizes room revenues & occupancy by analyzing daily status rates & makes adjustments accordingly. Maintaining highest brand standards. Manages large events & ensures high volume occupancy special requirements. Analyzes rate variances, monitors credit reports & maintains close observation of daily house counts. Coordinates major projects such as renovations, capital expenditures, & equipment changes. Conducts weekly Rooms Divisions meetings, including monthly financial review with subordinate managers & senior hotel directors. Prepares revenue & occupancy forecasting & monitors labor expenses through schedule approval process. Hires, manages & trains subordinate managers & employees.
Duties:
Responsible for short- and long- term planning and management of all hotel operations
Staff training; Coach and counsel employees to reflect Hyatt service standards and procedures
Ensure all hotel operations are done per Hyatt policies and procedures
Insure proper staffing levels for customer service goals
Direct the implementation of the payroll, reports, forecasts, inventory and budget for all departments
Implement procedures to increase guest and associate satisfaction
Maintaining Hyatt standards of service and ensure their implementation
Develop and recommend the budget, marketing plans, and objectives and manages within approved plans
Ability to assimilate operational statistics quickly and see how they can be used to enhance position of property
Participate in MOD program
Deal with special projects
Responsible for tracking inventory and ordering supplies
Scheduling employees based on business needs and budget hours accordingly
Qualifications:
4 years or more of experience in hotel operations (Hyatt experience preferred)
Service oriented style with professional skills
Proven leadership skills
Hotel/Hospitality degree an asset
Must possess the following strengths: High energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service
Experience developing standards and operating procedures
Experience supervising all room department
Requirements:
Valid Driver’s License to assist with Valet
Full availability – Weekends, evenings, nights, holidays
Department head experience in Front Desk and Housekeeping
Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Hyatt has the best to offer including: paid holidays, vacation and sick leave, medical health care, paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, and many more!
Hyatt is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity. All Candidates must be in possession of identification proving authorization to work in the United States. This position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.
Salary Range: 66,100 - 95,700
Primary Location: US-CA-San Jose
Organization: Hotel De Anza
Pay Basis: Yearly
Job Level: Full-time
Job: Hotel Operations
Req ID: SAN032009
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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