Job Information
Live Nation Club Floor Manager in San Diego, California
Job Summary:
WHO ARE YOU?
Do you enjoy operations management? We are looking for a highly motivated Floor Manager who is passionate and motivated, resourceful, innovative, entrepreneur and forward thinking!
THE ROLE
The Floor Manager is responsible for all aspects for executing and overseeing all floor activities related to service and entertainment. This role focuses on managing and supporting all staff members on the floor to maximize the productivity of our staff and guest experience.
RESPONSIBILITIES
Provide direction to floor staff under the guideline set forth by established protocols, policies and procedures
Communicate clearly and frequently with the floor staff, management and kitchen before, during and after shift to ensure optimal service to guests
Support floor staff as necessary in the performance of their jobs/responsibilities
Oversee and guide employee and guest interactions to ensure that service is provided in a manner consistent with the company vision and goals
Be a visible presence in the room to both staff and guests, ready to step in and address issues at any moment
Responsible for ensuring high expectation of guests experience through both team leadership and face-to-face guest interaction
Resolve any dispute regarding service, payment or other matters on an as-needed basis
Support the planning and execution of daily musical events, special events and VIP guests
Seamlessly integrate the various aspects of entertainment and service through each shift using guidelines set forth as well as other strategic and practice measures
Participate in development of financial and qualitative aspects of venue operations and each shift
Ensure quality of drinks, timeliness of delivery and cost control during service
Maintain safety and security of the venue and the guests and employees on site
Ensure lighting, temperature, music, cleanliness and other environmental aspects of venue are appropriate for guests
Observe staff and participate in management talent reviews and employee reviews
Conduct and oversee training of new staff and continuous education
Support with the management and operations of individual departments, including service, bar, security, facilities, production and training on an as-needed basis
QUALIFICATIONS
3+ years experience in a supervisory/management role in live events, venue and/or club operations or hospitality industry
Degree in hospitality, business management, or related experience
4+ years experience of people and team management
Ability to manage under pressure and make decisions in the moment
Proven record of operating at a high level under the direction of management team(s)
Ability to manage multiple operations and managerial projects and tasks simultaneously
Possess both solid judgement and accountability
Flexible schedule with the willingness and ability to work nights, weekends and holidays
WORK ENVIRONMENT
Must be able to tolerate loud noise levels & busy environments
May work in drastic temperature climates
Must be willing to frequently work and travel to events during holidays, evenings and weekend hours, as required, to meet deadlines and work events
Must be able to lift up to 75 pounds occasionally
Ability to wear an earpiece for radio communication
Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by our company for a visa.
EQUAL EMPLOYMENT OPPORTUNITYOur company strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Our recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Our company may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
About Us
Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.