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The Senior Business Process Analyst will develop ongoing root cause analysis and business case impact in order to drive business strategy and decisions. They will provide the leadership, vision, and strategic focus on process improvement initiatives. The Senior Business Process Analyst will apply improvement principles and standards to enhance business operations in a wide variety of business units within Enterprise Care and Value. This individual will also develop standard work and operating procedures throughout these areas. The Business Process Analyst will utilize Lean Six Sigma methodologies in order to enhance process performance, efficiency, and process consistency. They are expected to identify opportunities to improve efficiency and participates in process improvement projects as assigned for strategic initiatives.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Responsible for end-to-end business process activities- creating, controlling and improving business processes

• Leads a collaborative group of functional leads to document and analyze business processes and make recommendations on to improve performance and close gaps throughout the enterprise

• Conducts focus groups, process observation, and time and motion studies as necessary

• Analyzes processes and presents findings and makes recommendations to functional leads to develop or improve processes, products, services and/or programs to support the overarching goals of the enterprise

• Leads enterprise projects and initiatives including but not limited to creating and maintaining project schedules, developing project plans and specifications

• Conducts root cause analyses using proven tools and techniques

• Meets with project team regularly to review project deliverables and deadlines

• Meets with appropriate personnel for periodic review of prototypes and final products

• Responsible for developing and updating various types of project documentation: i.e., project charters, communication plans, project schedules, issue logs, etc.

• Responsible for documenting and updating changes to workflow, training plans, policies and procedures

• Consistently demonstrates and injects their knowledge and abilities to lead initiatives utilizing Six Sigma and/or Lean methodologies

• Works closely with cross-functional business partners enterprise-wide to identify and maximize opportunities to use information and technology to improve product, service and/or business processes

• Communicates and provides reports to key stakeholders to ensure projects are aligned with the goals and objectives of the business

• Performs all other related duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of business analysis experience with tracking, planning projects, and making data-driven analytical decisions

• Advanced proficiency with MS Office (Outlook, Word, Excel, PowerPoint)

• Advanced knowledge with process mapping methodologies

• Ability to communicate analysis including trends and opportunities to clients and the business in writing and verbally

• Ability to problem solve including multiple priorities and research conflicting and/or inaccurate data

• Excellent oral and written communication skills

Preferred Qualifications:

• PMP, CAPM

• Lean Six Sigma Green Belt or Black Belt Certification

• Experience with Visio

• Health plan, healthcare or clinic operations experience

• Advanced level problem solving capabilities needed to identify issues, and to work on solution designs related to process, and data

• Ability to influence group relationships with diverse geographic locations, skills and level of understanding of company processes and policy

• Ability to plan, prioritize, organize and complete complex work efforts to meet established objectives

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, or Washington, D.C. Residents Only: The salary range for this role is $70,200 to $137,800 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with al minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.