Secure our Nation, Ignite your Future

Summary:

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement.

Currently, ManTech is seeking a motivated, career and customer-oriented IT Operations Manager IV to join our team in the San Antonio, TX .

Description:

• The IT Operations Manager IV oversees and manages the delivery of IT services within an organization, possesses strong technical expertise in various IT systems and technologies as well as excellent leadership and communication skills. They work closely with other IT Managers to ensure the successful implementation and maintenance of IT services and collaborate with other departments to understand their IT needs and develop strategies to meet those needs. They oversee day-to-day operations across support Tiers 1–3, NOC, and SOC operations, help desk, and oversee all aspects of service delivery, to include active monitoring of all systems, security alerts, active ticket queues, change management, configuration management, and problem management functions. Additionally, they oversee all aspects of incident management from routing to ticket closure and customer satisfaction. The IT Operations Manager IV is an SME serving as IT Operations Center Lead. The IT Operations Manager IV supervises and mentors subordinate project and Team ManTech staff.

Basic Qualifications:

• Bachelor’s degree with twelve (12) years of experience. (Can be substituted for a HS diploma with 16 years of experience or an Associate’s degree with 14 years of experience.)

• 7 years of position-specific relevant experience.

• ITIL V3 Certification.

• DoD 8570.01-m IAT Level II Certifications.

Preferred Qualifications:

• Master’s degree in IT or related discipline.

• ITIL V4 Certification.

Clearance Requirements:

• The ability to obtain and maintain a Top-Secret Clearance is required prior to starting this position.

• Must be a US Citizen.

Physical Requirements:

The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery,

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

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