Within the Cashiering Department, this position serves as a primary point of contact between students and student financial accounting. Performs various financial and accounting transactions, processing payments, responding to general student account questions and debt resolution options via phone, email, and in person. Responsible for accurate transaction processing, providing excellent customer service, following document retention policies, preparing financial documents and reports, and maintaining the security of assets within a secure office area. This position serves as the primary backup to the Coordinator 3, Redwood Cashier, and therefore requires an ability to research and address more complex transactions and questions. Assists with projects which support the overall mission and goals of the Office of the Bursar, including assignments supporting our intradepartmental partners, Accounts Receivable and Support Services. Supports the office's Strategic Communication projects, including but not limited to, account advising calls, direct mail support, address updates/verification, and return mail processing. Oversees the West Valley Center Cashiering office location. May mentor other part-time cashier personnel and be alone and without supervision at times. May be required to travel and work at various campus locations. Scheduled work hours are based on departmental needs and may vary from time to time.

- - Receive payment and post transactions in students' accounts, finance, and campus card accounting systems, accurately entering the related financial information (amounts, detail codes, descriptions, indexes, accounts, etc.), in-person, over the phone, and from the mail. - Complete numerous types of transactions using various methods of payment. - Demonstrate proper cash handling procedures. - Count and balance a cash drawer daily. Responsible for the security and correctness of large sums of money, at times. - Issue and retain receipts for all transactions. - Customer service: Respond to inquiries in person, on the phone, or via email regarding student accounts, registration, financial aid, payment history, and refund status requests. Answer general College questions and direct students to the appropriate department(s) for help. Provide options to resolve debt and details and instructions on how to enroll in tuition payment plans. Resolve customers' problems and make judgments on when to escalate more difficult problems to the Coordinator 1, Redwood Cashier, or the Assistant Bursar 2, Cashiering. - Support the office's Strategic Communication projects including, but not limited to, account advising calls, direct mail support, address updates/verification, and return mail processing. - Student account research and reconciling. - Research of department, sponsor, and student records. - Responsible for the security and completeness of a cash drawer. - Observe department and college billing, cash handling, cash receipting, refund, stop payment, and void check policies. - Observe federal regulations, such as PCI compliance and Federal Title IV Financial Aid disbursement rules and authorizations. - Mentor part-time cashiers. - Serve as the primary backup for the Coordinator 1, Redwood Cashier. - Process more complex transactions and serve as a primary point of contact for cashiers' questions and problems. Make judgments on when to escalate them to Assistant Bursar 2, Cashiering. - Responsible for opening the shift, which includes deactivating security alarms and unlocking the vault and safe, issuing cash drawers to other cashiers, and verifying cash drawer amounts. - Responsible for closing the shift, which includes co llecting all cash drawers, verifying the amounts, and locking them in the safe, locking the vault and safe, and setting the security alarm. - Check in and out cash drawers from the safe, verify their amounts, and fill out paperwork to document. - Develop and write procedures and other training materials. - Collect and file receipts, document copies, and other related transaction records. Provide information to auditors as needed. Properly destroy unneeded documents with confidential information. - Count and balance cash receipts to a computer system report at the end of the shift. - Prepare bank deposits and manifests and ensure they are ready and complete for pickup for armored car transport to the bank. Responsible to take deposits directly to the bank on holiday weekends. - Prepare the cashier daily recap report in Microsoft Excel. - Update student mailing address changes. - Complete College required training including Accommodating Disabilities, Harassment Prevention, Family Education Rights and Privacy Act (FERPA) Training, Hazard Communication (OSHA), Workplace Violence, Workplace Bullying Awareness and Prevention, and Data Security and Privacy. Assist in supply inventory maintenance and order supplies when necessary. - Attend meetings and training that are applicable to your job duties and at the discretion of your supervisor. - Serve on cashier hiring committees as requested by the Assistant Bursar 2, Cashiering. - Other duties as assigned.