Job Information
University of Utah Prior Authorization Rep II in Salt Lake City, Utah
Details
Open Date 07/01/2024
Requisition Number PRN39052B
Job Title Prior Authorization Representative II
Working Title Prior Authorization Rep II
Job Grade UGR
FLSA Code Nonexempt
Patient Sensitive Job Code? No
Standard Hours per Week 40
Full Time or Part Time? Full Time
Shift Day
Work Schedule Summary
UMB Office Hours; M-F 8:00am to 5:00pm Mountain Time
VP Area U of U Health - Academics
Department 00209 - Univ Medical Billing - Oper
Location Other
City Other
Type of Recruitment External Posting
Pay Rate Range $25-$27 per hour
Close Date 07/10/2024
Open Until Filled No
Job Summary
University Medical Billing ( UMB ) is a fully remote department that is viewed as the premier billing office for the University of Utah School of Medicine, serving over 1,800 providers and 30 different specialties across Utah and surrounding states. We strive to be a great place to work while providing the best service to our customers. Our leaders and employees value collaboration, innovation, and accountability, and believe a successful candidate will exemplify these attributes too.
As a Prior Authorization Representative II , you are responsible for securing outpatient and inpatient accounts by performing insurance verification, obtaining benefit information, calculating patient estimates, and obtaining prior authorization before services are rendered. This position works with physicians, nurses, clinic managers, and financial advocates to resolve issues that arise during the prior authorization process.
Compensation & Benefits
The starting salary for this position is $25-$27 per hour, depending on experience. Members of UMB are eligible for a bonus based on department performance. All team members are eligible for the University’s comprehensive benefit package that includes 90% employer- paid medical insurance, a generous 14.2% retirement contribution, reduced tuition, PTO and holiday pay, and more!
Employment is contingent on the successful completion of a background check and the adherence to departmental policies, including UMB’s Telecommuting Agreement which requires a distraction-free and HIPAA compliant workplace, cameras on for all virtual calls/meetings, and the ability to work during office hours or assigned shift (M-F, approximately 8am to 5pm Mountain Time) regardless of what time zone you live in. Additionally, new hires are required to provide their own monitors (two) and reliable internet service.
Responsibilities
Essential Functions.
Contacting insurances (by phone and e-mail) for eligibility, benefits, network status and authorization, documenting information.
Reviews and summarizes pre-authorization criteria for medical necessity to aid departments with procedure scheduling and/or financial advocate needs.
Familiarity with contracts, payer guidelines, and resources to determine appropriate coverage and eligibility.
Ensures accurate ICD , CPT codes and related medical records are submitted in the authorization request.
Requires critical thinking to determine what each individual payer requires to authorize the visit.
Acts as a liaison between the payer and clinic schedulers/medical support staff.
Maintaining email resources and internal log and working closely with supervisors and managers.
Ability to work on other tasks while on long hold times with payer for authorization for another patient.
Follows up on delayed or denied authorization requests and escalates for resolution. Facilitates provider and insurance medical director’s reviews for medical determination if the visit should be authorized.
Verifies insurance eligibility, benefits, network status to create pre-service price estimates for insured patients.
Creates and maintains detailed documentation of the authorization/notification trail.
Meets productivity and accuracy expectations of the position.
Overtime may be required.
Other duties may be required.
Minimum Qualifications
Required
Three years of experience in a health care financial setting, or equivalency (one year of education can be substituted for two years of related work experience).
Six months of experience as a Prior Authorization Rep I or equivalent prior-authorization experience.
Preferred
Previous experience with insurance and prior authorizations.
ICD / CPT Coding Certification.
Inpatient and day surgery prior authorizations experience.
Preferences
An especially qualified candidate will also possess the following:
Previous experience with insurance and prior authorizations.
ICD / CPT Coding Certification.
Inpatient and day surgery prior authorizations experience.
Initiative to identify and solve problems.
Remains flexible and resilient in the face of changes and resistance.
Experience providing professional and courteous service to internal and external customers.
Clear and professional written/verbal communication skills.
Demonstrated ability to complete work with a high level of detail and accuracy.
Takes ownership for quality and timeliness of work.
Ability to resolve difficult or complicated challenges in a logical manner and provide recommendations for resolution.
Organized, and prioritizes work to meet productivity expectations.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Type Benefited Staff
Special Instructions Summary
While UMB is a remote department and this role will be performed remotely, interested applicants should note the following:
This role is expected to work during UMB office hours which are Monday through Friday, 8am to 5pm Mountain Time.
The University of Utah is committed to providing jobs to individuals located in Utah, and sees remote roles like this as an opportunity to provide amazing employment opportunities to those living in remote areas of the state. As such, Utah-based applicants may be prioritized in the screening process.
At this time, the University of Utah is unable to employ individuals living in California, Colorado, New York, Oregon, or Washington.
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.