Details

Open Date 04/25/2024

Requisition Number PRN38358B

Job Title Coordinator, Administrative Program

Working Title Herriman Coordinator

Job Grade D

FLSA Code Administrative

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

• M-F 9AM-6PM, some nights and weekends

VP Area Academic Affairs

Department 02235 - Undergrad Studies Advocacy Prg

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $50,000 DOE

Close Date

Open Until Filled Yes

Job Summary

The Herriman Coordinator provides oversight, direction, and logistical support for the UofU Herriman Hub & Front Desk. The Herriman Coordinator will oversee Front Desk operations including the selection, training, and supervision of front desk interns, desk coverage and intern scheduling, bookstore deliveries, and supplies. In addition, this position assists students with all aspects of support, provides referrals to both UofU and SLCC staff as appropriate, and supports events as needed. This position reports to the Herriman Director and works under general supervision to ensure quality operations at the Herriman Campus.

The Coordinator interfaces professionally with faculty and academic departments, external stakeholders and students, and with other college personnel in divisions including Student Affairs, Facilities, UofU Bookstore, Public Safety, and Information Technology.

The Herriman Campus is an innovative partnership between the University of Utah and Salt Lake Community College and is designed to improve ease of transfer access between the two institutions by allowing students to complete an associate’s degree and transfer to the University to complete a bachelor’s degree, all in one location (a “2+2 campus”). To that end, the Herriman Coordinator can expect to work closely and collaboratively with individuals from both institutions to support student aspirations and inquiries.

Priority review date is May 13, 2024

Responsibilities

Responsibilities:

• FRONT DESK & SITE MANAGEMENT : Serve as the front face of the UofU at Herriman, overseeing all day-to-day operations in a customer service environment. Resolve complaints, solve problems, and deal with policy issues. Inventory and identify Hub and Front Desk supply needs and recommend purchases as needed. Manage records, track data, trouble-shoot issues, verify and produce official documents, and assist with marketing and outreach efforts as needed to support enrollment and transfer success at Herriman. Provide site support, including but not limited to: site planning & scheduling; site safety and security, keeping break room and shared spaces clean & stocked; general site support to both faculty and staff.

• SUPERVISION : Hire, train, evaluate performance, and ensure staffing coverage of student interns at the Front Desk. Provide intern development, recognition, direction and training through bi-monthly desk staff meetings, semester trainings and any other meetings as seen fit.

• STUDENT SUPPORT : Provide relevant information about campus services and programs and assist or make referrals to a diverse population of current and prospective students (including SLCC students). Collaborate with UofU and SLCC staff and faculty to provide accurate information, connect students with appropriate resources, and resolve student issues with a strong emphasis on exceptional service and student success.

• FACULTY & STAFF SUPPORT : Provide quality service to onsite faculty & staff to ensure smooth daily operations in the following areas, including but not limited to: classroom access & security; material prep; classroom schedules; final exams; classroom technology; answering questions; resolving issues; and providing excellent customer service. Provide site support, including but not limited to: site planning & scheduling; site safety and security, general site support to both faculty and staff.

• EVENT PLANNING & SUPPORT : Assist with planning, coordination, and implementation of events at Herriman, including working with SLCC Faculty & Event Support Specialist to ensure meeting rooms are ready prior to events and being available during events to ensure a smooth operation and answer questions as needed.

• TRAINING & DEVELOPMENT : Assist Director with training and ongoing staff development and support.

• OTHER DUTIES AS ASSIGNED

Knowledge, Skills, and Abilities:

• Ability to supervise and support staff, including scheduling and training.

• Ability to work with all groups in a diverse academic, socioeconomic, cultural and ethnic background of community college students, faculty and staff, including those with disabilities.

• Knowledge of current technologies and word processing, database, presentation, and spreadsheet software, specifically Microsoft Office applications.

• Basic facility and inventory management skills, and experience working within budgetary guidelines.

• Ability to manage several projects at once, keep projects moving forward, and take the initiative to fulfill job duties beyond a basic understanding of individual tasks.

• Ability to work independently and work well on a team.

• Excellent collaboration, communication, and customer service skills, with a commitment to student success.

• Analytical and systematic approach to problem solving with attention to detail.

Work Environment and Level of Frequency that may be required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Physically navigating campus, person-to-person communication (which could include spoken communication, ASL signing, or another kind of communication based on the employee)

Often: Written communication, including use of computers

Seldom: Movement of boxes or other items

Undergraduate Studies is enthusiastic about working with employees to best suit work environment and physical requirements to individual needs.

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications

Bachelor’s degree in a related field plus one year directly related experience or equivalency (one year of education can be substituted for two years of related work experience). Demonstrated ability to work independently, analyze and make decisions related to program content. Strong coordination and organizational skills required to prioritize conflicting deadlines. Demonstrated human relations and effective communication skills are also required.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

• Familiarity with the University of Utah, Salt Lake Community College, or higher education preferred

• Bilingual—Spanish preferred, but not required.

• Experience with marketing and/or data tracking and assessment is a plus

Type Benefited Staff

Special Instructions Summary

• Priority review date: May 13

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/

Online reports may be submitted at oeo.utah.edu

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.