Details

Open Date 01/23/2024

Requisition Number PRN37503B

Job Title PS Manager, Outpatient Clinic

Working Title Center Manager, UUPHC

Job Grade G

FLSA Code Administrative

Patient Sensitive Job Code? Yes

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

M-F 8A-5P

VP Area U of U Health - Academics

Department 00728 - U of U Medical Group

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $90,000 - $105,000

Close Date

Open Until Filled Yes

Job Summary

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission.

Center Background: The University of Utah Population Health Center aligns the full strengths of the University, the State, and the Community to create sustainable population health models and address unmet needs driving health disparities in some of University of Utah Health’s most at-risk patient populations. The Center also serves as a “learning lab” for novel care models aiming to improve outcomes and decrease the total cost care for well-defined University of Utah Health patient populations. The Intensive Outpatient Clinic, the Newcomer Clinic, and the Rose Park Student-Involved Clinic make up the Center’s current clinical programs with ongoing efforts to develop deeper ties with the on-site School of Dentistry Clinic and Department of Psychology to support oral and behavioral health integration.

A brief description of each clinic is included below:

Intensive Outpatient Clinic ( IOC ): Provides high-quality, cost-effective primary care & behavioral health services to a targeted medically and behaviorally complex patient population under a Medicaid value-based arrangement.

Newcomer Clinic: Provides refugee health screenings and continuity visits for approximately 75% of the State of Utah’s incoming refugee populations.

Rose Park | Student-Involved Clinic: Integrates University learners into a primary care practice to provide exceptional access to clinical services for patient populations in the neighboring communities.

The Center is also evaluating additional novel clinical programs and aligned community partnerships to sustainably enhance existing programs and to expand high-impact and financially sustainable service offerings for new, targeted patient populations.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

The Office of Population Health at University of Utah is seeking a Center Manager to provide administrative and operational oversight for clinics and programs at the University of Utah Population Health Center. This position is responsible for planning, organizing, and controlling all internal operations of the Center. This position is responsible for managing budgetary information and business objectives, including the human resources, financial management, clinic operations, and customer/patient services of the Center. In support of the organization’s goals and mission, the incumbent supports the Chief Population Health Officer and Administrative Director in leading the functions of the Center – acting as a catalyst between the Office of Population Health, the Center’s clinical and non-clinical programs, and the Center’s university, state, and community partners to ensure continuity and quality of service and care. The Center Manager works directly with Center leadership to ensure patient safety, quality of care, and the financial success of each program.

Responsibilities

Job Specific Responsibilities and Accountabilities

• Performs to required standards for job specific responsibilities and technical competencies.

Talent Management

• Hiring, training, developing, and communicating with staff.

Financial Management

• Responsible for developing, monitoring and achieving budget goals.

• Manages labor and non-labor expenses to budget or flex budget.

• Manages revenue to budget to maximize potential revenue.

EPE /Service

• Responsible for patient satisfaction scores within assigned area(s).

• Responsible for upholding PROMISE standards of direct reports and team members.

Quality

• Responsible to achieve quality goals for assigned area(s).

• Manages and promotes continuous process improvements in assigned area(s).

Performance Management

• Responsible to provide staff feedback on performance, including on-time appraisals and coaching.

• Responsible to deal with conflicts in a proactive manner and to reach resolution in a timely manner.

Building Relationships

• Forms positive relationships with staff, peers, and senior leadership to support the mission, vision, values, and performance standards of the organization.

• Actively engages staff with updates and news as well as involving staff in decisions and work teams. Provides feedback and recognition when appropriate.

System Engagement:

• Positively contribute and collaborate as a member of the Office of Population Health and other committees addressing various strategic outcomes and initiatives.

• Understand complex processes and roles within an integrative care organization, with the ability to work collaboratively within the clinic and across the overall organization.

• Identify and expertly navigate challenging conversations with peers, staff and leadership throughout the organization.

Knowledge / Skills / Abilities

• Ability to perform the essential functions of the job as outlined above.

• Demonstrated leadership skills in planning, and directing employees and processes, in order to effectively monitor and develop subordinates, to ensure the smooth operation of the Center.

• Knowledge of assigned area of specialization in order to analyze, plan, and draw conclusions for recommendations to leadership.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead.

Minimum Qualifications

Bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience). Four to five years of progressively more responsible management experience. Background knowledge of hiring department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Completion of provided supervisory training within one year of employment may be required.

Master’s degree in a related area may be preferred.

This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

One year of experience in a supervisory capacity.

Applicants who have a current license to practice as a Registered Nurse in the State of Utah may be preferred.

Type Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/

Online reports may be submitted at oeo.utah.edu

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.