Description

Duties & Responsibilities:

• Opens work orders as directed and helps prepare the work orders for closing. May close work orders as directed by the Service Supervisor.

• Assists the Service Supervisor in staying on top of work orders in process to ensure that they are closed in a timely fashion.

• Submits warranty claims and follows up to ensure payment is received.

• Assist with goodwill claims and submit for closing.

• Daily technician time approval and reconciliation

• Assists in maintaining a current priority list of work to be completed.

• Review Service Link work orders and service reports daily for closing.

• Request purchase order numbers from customers as needed to close jobs

• Add notes/documents/photos to CAT Interact as needed

• Assist in ordering office supplies

• Prepare and deliver weekly/month-end bank deposits

• Process purchase orders for vendors

• Sort and deliver office mail

• Other administrative duties as assigned

Required Qualifications:

• Strong organizational skills

• Strong attention to detail

• Strong oral/written communication skills

• Ability to use computer applications such as Microsoft Office and internet-based programs

• Ability to use copier/scanner/printer/FAX machines

• General understanding of mechanical/technical terms is preferred

Qualifications

Behaviors

Preferred

• Team Player: Works well as a member of a group

• Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

Preferred

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)