Vet Tech Services Specialist

Quality Assurance

Saint Joseph, MO, US

Pay Rate Low: 23.00 | Pay Rate High: 25.00

• Added - 10/05/2024

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Our client is a global, research-driven pharmaceutical focusing on treatment options for diseases and conditions for which there is no satisfactory treatment option to date. The company is looking for Vet Technician Specialist to join the team.

Located in St. Joseph, MO

Type : Hybrid Contract to hire (12 month)

Schedule: M-F 1 st shift

Pay: $23-$25/hr

This position requires someone with a strong customer service background and a commitment to excellence. This position must understand the balance of providing customer service in a regulatory compliance environment to ensure strict adherence to all principles of good product stewardship to maximize product sales.

Requirements:

• Must understand the balance of providing excellent customer service in a regulatory compliance environment.

• Must possess a strong understanding of basic veterinary practice issues and procedures.

• Attention to detail, quality focused and strong technical and problem-solving skills.

• Excellent computer skills required (Microsoft Office Suite).

• Animal Health or related industry and/or regulatory experience a plus

Responsibilities:

• Addresses and responds to all product inquiries, complaints, and suspected adverse events in a timely and appropriate manner and in compliance with US regulations (FDA, USDA, EPA), relevant GMPs, BIVI policies and procedures for the capture, maintenance and reporting of adverse events and product quality complaints.

• Provide information and support as requested in the following areas: proper product use, extra-label use, literature requests, adverse events, and unexpected response to treatment, perceived lack of efficacy, and product or packaging defects.

• Maintain a high level of technical and clinical expertise related to BIVI products. Constantly upgrade technical expertise by reading journals and attending scientific seminars.

• Document all communications within the BIVI Validated Database in accordance with BIVI SOPs and all compliance/GMP requirements and assess and implement appropriate responses and procedures.

• Ensure timely and accurate communication and adherence to all BIVI SOPs, including escalating calls to Technical Services Veterinarians as needed.

INDBH

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.