ABOUT THE ROLE

Location: Remote (Michigan residents) after initial on-site training

When things go wrong again and again with someone's vehicle, is there someone who can help make it right? Perhaps you!

As a Case File Analyst at Morley, you'll work from home, investigating customer / dealership claims related to vehicle warranties, repairs and safety concerns. You won't have any direct contact with customers, but your work will help a premier luxury auto manufacturer understand how to resolve those concerns.

You'll dig into the points and assess what the case qualifies for -- vehicle buyback, no buyback or goodwill remedy -- based on legal and business policies. You'll write up a recommendation along with evidence from your assessment that the OEM can use to take the appropriate next step.

Because of your detailed work, customers know that the OEM has taken their case seriously and can get a sense of resolution for issues they're experiencing.

What You'll Do

• Review a case file that includes all required documentation (technical reports, repair orders, etc.)
• Assess vehicle repair or warranty history to determine if the case complies with client / state / federal regulations
  • (While having some knowledge of "Mag Moss" and/or state lemon law will get you going more quickly, we'll train you on the regulations and procedures you'll need to know.)
• Determine how the laws apply to the case
• Write up a "legal" recommendation and analysis advising the appropriate action needed to resolve the vehicle repair concern
• Follow specific procedures to keep information safe
• Participate in regular case management meetings
• Review and understand repair orders
• Identify patterns of cases

Remote After Initial Training

During the first couple of months, you'll attend 1-2 weeks of client-specific on-site training*, which is conducted as needed based on training required. Afterward, you'll work remotely. 

You'll have a close relationship with a premier vehicle manufacturer and will be a part of Morley's reacquired vehicle management team. We make sure you stay connected and are always supported.

(*Note: We provide travel arrangements, lodging and cost reimbursement for these trips.)

Questions Before You Apply? 

Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com{target="_blank" rel="noopener"} | chat hours: M-F 8 a.m. - 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day).

SKILLS FOR SUCCESS

• Listening skills
• Attention to detail
• Critical thinker
• Problem-solver
• Able to communicate in a professional way (spoken and written)
• Able to read, understand and apply complex legal / business content, assess provided information and write up an analysis (client will provide guidelines)
• Can follow procedures to protect personal data
• Can manage multiple priorities while meeting deadlines
• Computer and Microsoft Office skills
• Organizational and interpersonal skills
• A positive, self-starter attitude with a solid work ethic
• Enjoys a fast-paced day

Eligibility Requirements

• Either knowledge of the Magnuson-Moss Act ("Mag Moss") and/or state lemon law -- or the ability to quickly grasp state statute / verbiage and apply it to decision making
• Must be able to stick to the schedule reliably
• High school diploma or equivalent
• Able to work shifts within the center's hours of operation: Monday to Friday, 8 a.m. to 5 p.m. Eastern time (no nights or weekends!)

Nice to Have

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