Description

SAIC is hiring for a Scientific Systems Engineer for one of our programs supporting the FDA. This candidate will be required to provide general support and engineering for Windows, Mac OS X, and Linux workstations in the FDA laboratory and office environment. The ideal candidate shall have expertise in setup, configuration and administration of Windows, Mac OS X, and Linux Scientific Workstations and integrating them with Active Directory/etc.. Independent, motivated individuals with good oral and written communication skills for documenting process and procedures, accountable to work assigned, and briefing reports are desired.

Primary Duties and Responsibilities include, but not limited to:

· Perform software application maintenance and security administration for scientific workstations running a variety of operating systems including Windows, Mac OS X, and Linux.

· Perform and respond to security incidents, escalating as appropriate; including administering the supporting infrastructure

· Perform routine and preventative maintenance such as general computer tasks, application loads, disk utilization, system loading and system monitoring, applying operating system patches, Antivirus updates; for both physical and virtual environments

· Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system

· Accurately document problems in logging and discrepancy reporting tools

· Work directly with the customer in most aspects of the day-to-day activities

· Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required. Communicate with users and senior management the status of key problem statuses

· Perform maintenance/ installation of computing infrastructure

· Maintain and troubleshoot all hardware associated with end-user computing

· Implement continuous improvement methodology through the use of IT systems or procedure

· Maintain inventory of system assets

· Ensure compliance with FDA standards and security policies

· Additional responsibilities will include: End user documentation and training, computer moves and deployments, and additional duties as assigned

Qualifications

Requirements:

· BS with 4-6 years' experience or AS with 5-7 years' experience

o Degree fields include hard science (chemistry, physics), engineering (any), information systems, computer science, MIS

· 5 - 8 years' workstation administration experience, where candidate has installed and configured Windows, Mac OS systems; some Linux experience is a plus

· Experience administrating virus/malware services, system scanning tools

· Experience handling audits and data calls, responding with artifacts in a structured and efficient manner

· Experience in troubleshooting Windows, Mac OS, and Linux workstations

· Installed and configured workstation security services

· Good knowledge of Windows and Mac OS architecture; Linux is a plus

· Experience troubleshooting Windows and Mac OS systems and software

· Experience troubleshooting lab instrumentation systems and software

· Ability to automate system maintenance via Endpoint management tools or scripting,

· Experience with MDM configuration management tools, Jamf is preferred

· Ability to communicate about issues, progress and future plans

· Effective documentation skills and methods for sharing work

· Work on multiple projects and manage time efficiently

· Provide a “can do” attitude and look for continual improvements

Additional (Preferred) Qualifications:

Any certifications in related areas are a plus -

· CompTIA A+, Security+, Network+, Linux· Microsoft (MTA, MCSA, MCSE)

· Apple Certified IT Professional

· Apple Certified Support Professional (ACSP)

· Apple Deployment and Management

· Jamf Professional

· Red Hat RHCSA, RHCE or RHCA is not required but preferred

· Any experience supporting biology or scientific workstation and instrumentation users and labs

· FDA, HHS, NIH, or related experience

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2400361

SAIC is a premier technology integrator, solving our nation’s most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability