Job Description:

Overview

• Under a significant level of guidance and direction, provides customer service for H&B product.

• Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with policies and procedures.

Responsibilities:

• Corresponding via email queue with both internal partners, clients, and insurance carriers.

• Learning and utilizing COBRA knowledge to answer questions and resolve complicated problems.

• Meeting team/individual metrics for the position

• Inputting and maintaining all documentation related to COBRA to keep with service agreements.

• Establishing, managing, and maintaining a positive relationship with our clients, participants, the carriers, and our internal partners

Qualifications:

• Associate degree - Preferred

• 1 year of insurance related experience & knowledge of insurance industry customer service/billing exp & familiarity with health insurance is a plus.

About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com. US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.