Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (https://jobs.mayoclinic.org/benefits/) – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

Responsibilities

The Senior Media Systems Engineer is accountable for project results and goals set by Unit Head and division level leadership. May be asked to directly oversee the activities of other engineers assigned to the development and maintenance of hardware and software-based media systems and projects in the supported areas. Is directly responsible for the design, construction, installation, operation, maintenance, documentation and repair of complex media communication and media information management servers, workstations and systems. Develops proposals and works with leadership to gain the needed approvals. Works effectively across departmental organizations. Within the Technical Services Unit, the senior media systems engineer will have the primary responsibility in one of the following areas: creation and support of high end workstation and associated systems used by the division in the creation of its products and services. In absence of a Lead Media Systems Engineer, will be responsible for supervising daily operations support relative to the maintenance and enhancement of Technical Services Unit support core services in direct cooperation with the Mayo help desk. Within the Video Engineering Unit, the senior media systems engineer will have the primary responsibility in one of the following areas: design and supervision of audiovisual and videoconference equipment; or supervision of the Mayo Clinic Video Network and the Video Master Control Center; or supervision of the Mayo Clinic Television Network and Video on Demand systems.

The Service Development team within the division of Multimedia Distribution Platforms builds, deploys, and manages multiple enterprise media technologies. This includes, media asset management systems, enterprise streaming platforms, enterprise clinical video repositories, and inpatient digital experience solutions providing patients with access to entertainment content, live TV, patient education, and clinical data through the use of digital whiteboards and digital door signs.

Technical Requirements

• Strong working knowledge of Windows and Linux systems.

• Technical understanding of RESTful API’s.

• Technical understanding of IP data networks TCP/IP, UDP, Multicast, DHCP, DNS, etc.

• Technical understanding of virtualization technologies, including VMWare.

• Technical understanding of datacenter architecture.

This position is a combination of remote and onsite support work. Individual must live within driving distance to the Mayo Clinic Rochester campus.

**Visa sponsorship is not available for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Qualifications

Master’s degree in advanced media engineering or IT-related program(s) and a minimum of three (3) years’ professional experience in management information systems, broadcast, post-production or audiovisual facilities engineering design and technical operations; OR, a Bachelor's degree in information systems or media communications engineering, and a minimum of five (5) years’ professional experience in management information systems, broadcast, post-production, or audiovisual facilities engineering design and technical operations required; or nine years of relevant experience. Demonstrated interpersonal skills, including conflict resolution skills.

Demonstrated communication, organizational, problem-solving and facilitation skills. Demonstrated knowledge of MS Office, and Adobe products used in the Creative Suite. Demonstrated knowledge and experience level working with AutoCAD or equivalent. Demonstrated understanding and experience with how websites are designed, and coded. Must have a proven track record with streaming video/web based video concepts and supporting non-linear editing systems in a video production environment. Must be experienced with portable storage editing solutions. Must have proven experience with various professional/broadcast video formats. Must be familiar with the overall maintenance, repair, additions, alterations and general upkeep of servers, workstations, and all other required infrastructure. Incumbent must have demonstrated project management skills; able to coordinate inventory and maintenance records on equipment and parts, able to restore and maintain and back-up needed servers or systems. Must be able to install, maintain and test various types of network and video interconnections. Required to assist in the implementation and activation of electronics and hardware to support advanced services. Must be able to diagnose and correct problems with electronic or mechanical equipment. Must be able to create and interpret electrical schematics. Incumbent is required to work alternative hours and on call as needed. Must possess exceptional communication skills, both oral and written, as incumbent will be working with all levels of staff. Incumbent must have an established aptitude for developing and nurturing interpersonal and interdepartmental relationships at all levels of the organization. Must be self-motivated, able to work independently.

Prior experience working in healthcare technology. Exposure to managing both custom developed and vendor-supplied applications. The incumbent must be able to handle numerous projects directly at any given time, and to have simultaneous working knowledge of many more. Must be flexible in a continuously changing environment. A positive, enthusiastic customer service attitude is critical to success.Microsoft Certified Professional, Microsoft Certified System Engineer, and/ or Certified Network Engineer preferred. Society of Broadcast Engineers (SBE), NCTI / SCTE Broadband Distribution Specialist (BDS) or CCNA preferred. Certification from Project Management Institute is preferred if functioning in a project management role.

Exemption Status

Exempt

Compensation Detail

$97,884.80 - $137,030.40 / year

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday - Friday, normal business hours. Rotating on-call schedule.

Weekend Schedule

As needed, rotating on-call schedule.

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (https://jobs.mayoclinic.org/alllocations)

Affirmative Action and Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Recruiter

Ibby Gustamante

Equal opportunity

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.