At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Summary of Primary Function/General Purpose of Position

In the capacity of a Registered Nurse, the Ambulatory Care Manager will provide clinical care management services to identified eligible patients; coordinating care to obtain desired health outcomes, improve self-care abilities, and decrease unnecessary cost of care. Perform standardized comprehensive needs assessment, identifying and addressing barriers to care and aligning patients with available benefits and resources. Collaborate with patient, provider and care team to develop and implement a plan of care to ensure medically appropriate cost-effective care.

Essential Job Functions

Utilize Motivational Interviewing techniques as a patient-centered approach to activate patients in self-management of their chronic conditions with the goal of improved symptom management and interruption of a negative disease trajectory

Maintain a caseload of patients according to department policies.

Identify, enroll and manage patients in program for Transitions of Care/Complex Case Management/Chronic Disease Management.

Develop and implement care plans to maximize healthcare outcomes and facilitate wellness with periodic review and update according to department protocols.

Perform medication review and teach-back to ensure patient understanding and ability to adhere to medical regimen.

Collaborate with PCPs, Specialists, and Hospitalists to effectively implement a patient-centered care plan.

Perform patient outreach according to established protocols and document in electronic medical record.

Identify, execute, and track needed referrals to care and community resources.

Provide resource management to improve care, patient experience and reduce unnecessary cost and utilization: right care, right place, right time.

Assist patient in advanced care planning to complete Advanced Directives.

Document all communications with patient and/or care team in electronic medical record.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.

Patient Population

The following must be included in all position descriptions that involve direct or indirect patient care. This is a JCAHO requirement. Also select the age of the patient population served:

Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.

Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.

Neonates (0-4 weeks)

Adolescents (13-17 years)

Infant (1-12 months)

Adults (18-64 years).

Pediatrics (1-12 years)

Geriatrics (65 years and older)

Employment Qualifications

Education Qualifications

Required Minimum Education:

Associate’s Degree

Specialty/Major

Nursing

Preferred Education

Bachelor’s Degree

Specialty/Major

Nursing (BSN)

Licensing/ Certification

Licensure/Certification Required

Registered Nurse with active License in State of Patient Care

Licensure/Certification Preferred

Case Management certification

Minimum Qualifications

Minimum Years and Type of Experience

2-3 years acute care, home health or case management experience

Other Knowledge, Skills and Abilities Required

Excellent interpersonal communication and negotiation skills. Strong analytical, data management and computer skills.

Other Knowledge, Skills and Abilities Preferred

Demonstrated success in improving the health of a distinct population of patients in the ambulatory or community setting

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com