Locations: VA - Richmond, United States of America, Richmond, Virginia

Data Risk Manager| Retail Bank

Seeking a Risk Manager to support Capital One’s Product Experience Team through data-related issues. Risk Managers at Capital One are the front line of defense to ensure our Company remains stable and profitable. They are intellectually curious and highly motivated professionals with excellent communication, problem solving, influencing, and organizational skills. They have a high level of exposure across lines of business and have the opportunity to work with Executives to create and implement innovative solutions to identify and mitigate existing, potential and emerging risks to the Company.

Responsibilities:

• Work closely with colleagues across Fraud and Data, Product Experience, Tech, Risk, IT, Legal, Compliance and others to drive improvement in processes, practices, quality, and risk position

• Develop an architectural framework (structures how teams document work/decisions, allows alignment to destination strategy)

• Understand the Retail Bank tech stack, specifically in Product Experience

• Provide support to the Retail Bank DDRO and MDS

• Represent the risk position as the business sources/uses data in their processes

• Issue ownership for data breakdowns (models, alerts, etc)

• Work with the the Product Experience teams to ensure risk position is well managed through improvements to processes, practices and quality

• Supporting Product Experience teams as they work through data issues that impact their processes

• Building relationships and collaborating with key stakeholders in Fraud and Data, Product Experience, Tech, Risk, IT, Legal, Compliance and others

• Perform proactive risk analysis and communicate and drive action on mitigation recommendations to address potential and emerging risks, gaps or breakdowns

• Build deep understanding of Product Experience and Fraud and Data’s operating model and the business to provide risk guidance that is forward looking, encompasses customer and associate experience, and protects Capital One

• Leverage process understanding to assess risk exposure and implement enhancements to processes and controls

• Manage multiple tasks independently to meet deadlines

• Coordinate work between multiple areas and engage in multiple work streams, simultaneously; leveraging/influencing business partners to drive results

• Create an engagement model between the product teams and the operation and machine learning teams to manage and communicate risk

• Support internal audits, and regulatory exams

• Partner with business to research and resolve risk events stemming from process breakdowns and provide overall solutions to ensure breakdowns do not reoccur

• Set direction, manage expectations and lead cross-functional teams

• Strategic leadership: Develop business strategies that will drive risk mitigation, well managed focus, and competitive success for Capital One in the face of shifting consumer and regulatory demands

• Effective leadership within a matrixed organization is critical

Successful Risk Managers will exhibit:

• Clear results orientation: display an intense focus on achieving both short and long term goals

• Able to drive and execute an agenda in an uncertain and fluid environment

• Strong executive communication skills: impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills

• Strategic thinking and an ability to effectively identify opportunities for improvements in people, process and emerging technologies

• A high level of intellectual curiosity and comfort with ambiguity

• Ability to build and maintain relationships with key partners

• Strategic & analytic orientation: a proven track record of decision making and problem solving based on critical thinking

• Conceptual thinking skills must be complemented by a strong process orientation, given that a large part of the business is based on being well managed around (often manual) processes and operations

• Exceptional communication and collaboration skills

• Excellent problem solving and influencing skills

Basic Qualifications:

• Bachelor's Degree or military experience

• At least 2 years of financial services risk management experience

• At least 1 year of experience in Data Management

• At least 2 years of risk management, process management, operations or technology experience

• At least 1 year of People Management experience

Preferred Qualifications:

• 3+ years of Relationship Management experience

• 3+ years of Process or Project Management experience

• 4+ years Risk management experience

• 3+ years of People Management experience

• 3+ years of experience in financial services, banking or deposit products

• 3+ of experience with risk and controls frameworks

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).