Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

The Lead Director, Learning Technology ( Workday ) will lead the strategic planning and execution of technology solutions that support and enhance the Learning and Development (HR) function. This role requires a visionary leader with a deep understanding of HR technologies, learning architecture, and integration with other business applications. The thought leader should be able to partner with our business counterparts, innovate and support a skill-based organization.

The Director will work closely with HR leaders, IT teams, and external partners to:

• Deliver innovative, scalable, and secure learning technology solutions that drive business value.

• Control resources to deliver IT solutions (integrated process, applications, data and technology) to business problems in alignment with the enterprise architecture direction and standards.

• Develop strategy for a learning experience platform that supports different modes of learning and development.

• Support business to develop a designed, systematic interface that guides learners through their learning activities for all multifaceted curricula, like new hire programs.

• A metaverse based virtual environment that brings participants together in a dynamic setting.

• Realistic call center scenarios allowing participants to practice calls and receive AI generated feedback and instruction.

Responsibilities:

Strategic Leadership

• Develop and execute a comprehensive learning technology strategy aligned with business objectives.

• Provide visionary leadership to define the future state of learning technology architecture.

• Collaborate with L&D leadership to understand and prioritize business needs and translate them into technology solutions.

Technology Solutions

• Design and maintain the learning technology architecture, ensuring alignment with enterprise architecture principles and standards.

• Oversee the integration of learning systems with HCM systems like Workday / Oracle.

• Proficiency using SABA cloud, Precipio, Virbela, Intrepid, Symtrain etc.

Stakeholder Engagement

• Build strong relationships with L&D leaders, IT peers, and business stakeholders.

• Communicate complex technical concepts in a clear and concise manner to non-technical audiences.

• Provide expert advice and guidance on learning technology issues and opportunities.

Governance and Compliance

• Ensure compliance with relevant regulations and standards, including data privacy and security requirements.

• Establish and enforce governance policies and procedures for learning technology.

• Conduct regular audits and assessments to ensure the integrity and security of learning systems.

Additional Responsibilities Include:

• Developing strategies for use of an integrated learning experience platform.

• Performing technical planning, solution development, and modification of specifications to ensure architectural integrity of the company's IT learning structures.

• Directing processes to ensure learning platforms have company-standard Business Continuity and Disaster Recovery (BCDR) practices, crisis management, and incident response, conducting exercises including validations and changes.

• Staying abreast of industry trends and emerging technologies to identify opportunities for innovation.

• Promoting a culture of continuous improvement by leveraging best practices and lessons learned.

• Driving the adoption of new technologies and processes that enhance learning operations and employee experience to create a skill-based organization.

• Collaborating cross-functionally in building software applications by using relevant development languages and applying knowledge of systems, services, and tools appropriate for the business area.

• Implementation of practice system with simulation-based replication of two-way call experience and replication of back-end system.

You will be working in a hybrid role (3 days a week onsite) in one of the CVS Health or Aetna offices in Cumberland, RI; Scottsdale, AZ; Florham Park, NJ; Richardson, TX; Irving, TX or Hartford, CT.

Required Qualifications:

• 10+ years’ experience in learning technology and leadership roles.

• 5+ years’ experience leading learning technology initiatives (SABA cloud, Precipio, Virbela, Intrepid, Symtrain, etc).

• 5+ years’ experience successfully implementing and integrating HR technologies, such as HCM, ATS, LMS, and payroll systems.

• 3+ years’ experience with HR technology platforms such as Workday, SAP SuccessFactors, Oracle HCM, etc.

Preferred Qualifications:

• Knowledge of data privacy regulations (e.g., GDPR, CCPA)

• Adept at execution and delivery (planning, delivering, and supporting)

• Adept at business intelligence

• Adept at collaboration and teamwork

• Mastery of problem solving and decision-making skills

• Mastery of growth mindset (agility and developing yourself and others) skills

Education:

• Bachelor’s degree in Computer Science, Information Technology, or a related field required

• Master’s degree preferred

Pay Range

The typical pay range for this role is:

$100,000.00 - $231,540.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)

We anticipate the application window for this opening will close on: 10/31/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.