Job Description

Work with Site Reliability Engineering (SRE) team on the shared full stack ownership of a collection of services and/or technology areas. Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services. Responsible for the design and delivery of the critically important stack, with focus on security, resiliency, scale, and performance. Authority for end-to-end performance and operability. Partner with development teams in defining and implementing improvements in service architecture. Articulate technical services and technology areas and guide Development Teams to engineer and add world-class capabilities to the Oracle Cloud service portfolio. Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack. Demonstrate clear understanding of automation and orchestration principles. Act as ultimate partner concern point for sophisticated or critical issues that have not yet been detailed as Standard Operating Procedures (SOPs). Apply a deep understanding of service topology and their dependencies required to solve issues and define mitigations. Understand and explain the effect of product architecture decisions on distributed systems. Professional curiosity and a desire to develop understanding of services and technologies.

Responsibilities

As part of the broader Engineering organization, you will be a key part of Oracle National Security Region's change management processes, work with Service Teams on introducing new features into secured regions, and troubleshoot production issues when required. This role is critical to the success of our system engineering, the virtual networking platforms, and the operational teams.

This role will support Oracle's Government customers.

Job Responsibilities

• Perform maintenance to services running within secured regions through the use of command line tools, change processes, and runbooks.

• Deploy code and implement other changes.

• Ensure timely resolution and documentation of incidents through bridge calls following guidance for secure communications and company-standard reporting methods.

• Monitor the region for faults, alarms, and other errors.

• Inform internal teams as required through process and procedure. Help identify and discuss process improvements and tools optimization.

• Act as a point of escalation for incidents and other issues arising within the region.

• Troubleshoot operational issues on behalf of service teams.

Required Qualifications

• Must posses and maintain an active TS/SCI w/Polygraph Government Security clearance

• Degree in computer related field, or 1-3 year experience equivalent.

• Experience with Linux and infrastructure support and server administration.

• Experience with managing secured services across distributed systems and geographies.

• Customer focus, passion for delighting customers.

• Demonstrable ability to quickly learn new technical domains and then train others.

• Great verbal and written communication skills.

• Solid understanding of cloud concepts, platforms, and distributed systems.

Preferred Qualifications

• Experience with cloud networking and software driven networks.

• Experience with coding or scripting using a major scripting language.

• Experience deploying code within change management procedures.

• Experience participating in or running incident bridges.

• Experience in cloud technical support, operations, NOC or similar.

• Experience working with government customers.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $63,000 to $126,100 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer