At RED GATE we do everything we can to serve our clients:

Using the right technical skills, unique methodologies, best practices, and integrated technology, we help clients implement bold solutions. New approaches to emerging and evolving threats. Non-traditional ways to overcome entrenched obstacles. Advantage through opportunity. If you have a serious challenge or problem, we can help you solve it.  The below job description provides details on how this role will help to serve our clients.

The Red Gate Group is seeking a TS/SCI cleared Network Operations Center Engineer to support the Defense Threat Reduction Agency (DTRA) in Reston, VA. 

As a Network Operations Center Engineer, you will perform real-time monitoring and maintenance operations of network devices, server assets, mission critical systems, enterprise services, and networking infrastructure across multiple physical sites on disparate networks. Serve as Tier III support to escalate and resolve technical issues on operational network environments. Collaborate across multiple engineering disciplines, resolving network incidents to ensure optimal network operation center performance and build, configure, test, harden, and decommission Windows and Linux servers. Conduct in-depth research into vendor-specific technical documentation, system event logs to identify root causes and provide expert recommendations to resolve long-standing issues and conduct firewall changes, create or troubleshoot F5 iRules, and manage DNS entries and port security. Configure interfaces on Cisco IOS, IOS-XE, IIOS-XR, and NX-OS devices and develop and modify zone-based firewall policies on Juniper SRX Firewalls. Support the operation and maintenance of critical Windows and Linux systems to maintain operational availability and an excellent security posture through system configuration and patching or STIGs maintenance. Log and track all work products in ticketing system, recording applied diagnostic techniques used to complete the tasks, and develop and maintain comprehensive documentation for all troubleshooting procedures, patching plans, and required fix actions.  This role requires performing in an alternate work schedule to provide support for all outages on weekends and is the first point of contact during any weekend support operation.  

Required Qualifications and Skills: 

• Experience with an Operations and System/Network Administration role, performing O&M, troubleshooting of existing systems, and ability providing some system engineering and system integration support. 

• Knowledge of networking (routing and switching, firewall management, and client connectivity issues), system administration (Windows and Linux experience both valuable), security posture assessment and remediation 

• Ability to troubleshoot issues across multiple teams and disciplines, clearly communicate and track reporting requirements, quickly gain expertise on a variety of new systems and applications, manage multiple simultaneous projects, coordinate with both internal and external teams. 

• Firm grasp of common TCP/IP ports and protocols (DHCP, DNS, SMTP, SNMP, SSH, LDAP, etc.) 

• Knowledge of the Open Systems Interconnection (OSI) Model and relevant troubleshooting steps for layers 1-4 

• Experience developing and enhancing IT troubleshooting processes and standard operating procedures. 

• Understanding of Active Directory structure and Group Policy Objects 

• Ability to quickly and clearly communicate both verbally and in writing across multiple platforms. 

• Certification: 8570 compliant IAT level 2 certification 

• Ability to work a modified shift – 4 days on, 4 days off – 1000 to 2200 M-F and 0800 to 1600 Sa/Su 

• Active TS/SCI Clearance

Desired Qualifications and Skills:

• Experience with monitoring solutions such as SolarWinds, Infoblox, Splunk, or Cisco ISE  

• Knowledge of process improvement methodologies and process engineering 

• Ability to troubleshoot complex technical issues involving network configuration, server configuration, and application configuration. 

• Ability to document processes and lessons learned. 

• Ability to research new and emerging technologies and document recommendations. 

• Ability to extract and document user requirements. 

• Experience with virtualization, including VMware and VDI 

• Experience with task automation or system orchestration via PowerShell, RHEL, Ansible 

• Knowledge of vulnerability and STIG scanning tools, including Nessus, SCC Tool, ACAS, and Tanium 

• Experience with basic network administration, including switchport configuration, zone-based firewall policy management, DHCP support, and DNS management. 

• Experience with managing enterprise applications such as Microsoft Exchange, JIRA, Microsoft SCCM/MECM, and Skype for Business 

The Red Gate Group, Ltd. is an Equal Opportunity/Affirmative Action Employer. The Red Gate Group, Ltd. considers applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law. Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf)