Description Providence Health Plan caregivers are not simply valued - they're invaluable. Join our team and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Providence Health Plan is calling a Manager Customer Service, Medicare who will: Lead a professional team of Customer Service Agents responsible for servicing Member and Provider telephone, chat and email inquiries for various lines of business Possess a well-rounded and diverse level of product expertise including one or more of the following: Medicare & Medicaid, Commercial (Full Risk), Individual Direct & Marketplace, and Administrative Services Only (ASO/Self-funded) Support and mentor Exempt and Non-Exempt support staff in various roles Have a demonstrated knowledge and expertise with coordinating Quality Improvement initiatives, resolution of claims and enrollment issues, and rapid identification of customer service production and resource issues We welcome 100% remote work for residents who reside in one of the following States / Regions: Washington Oregon Required qualifications for this position include: 3+ years of relevant and transferable leadership experience in healthcare or another related field 2+ years' experience managing projects with diverse team members Preferred qualifications for this position include: Bachelor's Degree in Social Sciences, Business, Public Policy, Humanities or other relevant program of study -OR- a combination of equivalent education and experience 2+ years' experience working with Medicare 2+ years' experience working with claims in a customer service environment 2+ years working knowledge of Cognizant's' Facets platforms and services 1+ years demonstrated experience navigating Behavioral Health benefits and policies Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. About Providence At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Check out our benefits page for more information about our Benefits and Rewards. About the Team Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise. Requsition ID: 258760 Company: Providence Jobs Job Category: Customer Serv